Beautiful, old hotel with very gracious ambience. The food in both restaurants was fantastic.

The water pressure in the shower was awful. It got plenty hot, it just wasn't much flow. The mark up on a bottle of wine was astronomical. $70.00 for a $15.00 bottle of wine.

The room was comfortable, well-furnished and beautifully decorated. The mattress was very comfortable, not to firm or too soft. The room was quiet despite being in the heart of downtown Billings. The hotel is absolutely beautiful and did not disappoint.

No coffee machine or refrigerator.

great location, friendly staff, lovely city view

room was a bit small, not an issue for me, but possibly for people with lots of luggage

amenities and restaurant/ Bar front desk staff friendly

everything excellent

nothing

everything

nothing

This is a beautiful downtown property, with great staff, art, and vibe! The location is also great, as there are many fab shops and eateries within walking distance. In fact, two of the best are right downstairs, Bennies and Ten!

It didnt have enough working, accessible outlets. Just the one in the bathroom worked.

Room service was the best! Awesome steak

Nothing

cleanliness, bed was comfortable, central to downtown , affordable

nothing

Nothing

Bathroom was horribly small. No counter space in bathroom. Had to work to get around the door in bathroom. Toil let ran all night both nights. No full length mirror. Getting to your room from the parking garage was extremely inconvenient. You have to take two elevators to get to room. Light shines through curtains. Car alarm went off in parking garage all night long. Room was right above noisy motors on roof. Tv was too far from bed. No fridge. No.microwave. No coffee maker. Getting to the room was such a hassle. Won’t stay there again!!!!

Conveniently located to a lot of restaraunts, besides the two on the property.

The room was adequate, but seemed small and the decor quite plain for the price.

Comfort

Cost

The room was clean. The men (valet service) at the door were very polite. And the other staff I saw in the hotel (other than the reception desk) were very friendly.

I don't love the location and having to drop off my things and then park in the garage. (And I didn't have any cash on me to tip, so I didn't use valet parking.) The bed and esp. the lumpy or too-hard pillows were very uncomfortable. I stayed at the Hilton in Milwaukee a few weeks ago, for a week, and the bed was heavenly. It's evening now, and my back is still in pain from the bed at the Northern. Reception staff, mildly friendly. Upon check-in I got two cards, one was a room key and I'm not sure what the other one was for. The woman who checked me in handed me the sleeve with the two cards and didn't mention that they were different (and I was rushing to meet friends, so I assumed they were keys) I tried both on my door and one didn't work. It mentioned the diner on the back, but I don't think there was any writing that said it was for a meal. When I made a comment upon check-out about not being sure what that card was, I got no answer. The lady just looked at me. And if she didn't understand what I said, she didn't ask for clarification. The night I checked in, I went to dinner and a concert. I realized that I lost my gloves. I went to the reception area and there was a woman standing in the back room doorway. She kept talking to someone in that room, but didn't even come to see if I needed anything. She'd look at me and then turn away and talk. Maybe she wasn't the receptionist, but she didn't even say to me that she would alert the receptionist. So I just went up to my room and called and asked if I dropped my gloves and if they had been found. ...I'll write a review for Trip Advisor. So many people talk about how special it is to stay at the Northern. But I was not very impressed...I stay in Billings quite a lot, but I won't be trying to stay at the Northern again. I stayed at the Northern a few years ago in the winter and my room was freezing.

Location down town was exceptional.

Room was small. No exhaust fan in bathroom. Bedroom tv did not work. No coffee maker within the room.