WestHouse Hotel New York, an SLH Hotel

Friendly, welcoming staff. Spacious, comfortable rooms. Lovely 23rd floor terrace for free evening drinks between 5-8

The decor of the breakfast room was a bit dated and overly brown.

The people let me feel as family

Everything was perfect

The location and the staff’s attitude

Nothing

Location was reasonable, near the park and close to the subway station. The hotel is around 10 mins walk from Times Square, and 5 mins from Central Park.

The hotel is clearly not a 5* hotel, and at best it is a 3.5*. Upon arrival, there was nobody at the reception desk and we had to wait 10 mins before somebody could check us in. The receptionist was helpful and apologetic, but clearly very overworked as the staff are stretched so thin. The room itself is a of mediocre quality - the hotel has only been refurbished superficially as the noise is so bad. You can hear all the traffic noise through the night despite being on floors 20 or above. I had specifically noted that our stay was to celebrate our wedding anniversary and in return, we received a room directly under the breakfast area. Housekeeping do not replace empty toiletries over the weekend, and dust and debris collects in the corners which did not appear to have been cleaned for some time. There is no noise insulation between floors or rooms so all of the commotion to setup the area from 5am is so loud through the room - vacuuming, trundling of trollies, the crashing of cutlery and the conversation of the staff. You can hear conversations entirely taking place in the corridors. There is no proper AC system and the only options are to have it off or to have warm air pumped in the room. The included facilities for which a very high fee is charged are a disappointment, particularly if you have any kind of dietary requirement. The vegetarian options are limited and the same each day, and any attempts to speak with staff in the breakfast hall are met with disdain. The late afternoon snacks are also very limited and unless you tip heavily, there is no service from staff in terms of obtaining drinks. Overall, we regret choosing this hotel for our stay and would recommend travellers to consider elsewhere.