Love the location

Rooms were a little run down

I love the roof and big room

Make it more affordable stay

location clean new

guest services especially food service lacking, balconies not private

location was great.

I’ll call room service twice and no one answered. the rooms smelled somewhat “up” when we walked in.

Great location. Beautiful beach and hotel

It took a long time to get hot water in the shower.

bill for Breakfast was not matching the prices on the menu

I like the hotel location and everything it has to offer

I’ve been visiting this hotel for almost 10 years with my family and we always love it, but this week, the rates are so high for what the hotel really offers, and with a rate that high our standards also rise, and then the hotel doesn’t offer that much. For example, air conditioning machine inside the room makes a huge noise at night.

Front desk staff was horrible! Checked me out of my room after first night of a 4 night stay , rooms where paid in advance and they blamed it on booking.com??? So according to Front desk booking .com can randomly check you out of your room ! Just a flat out lie !

I’ve been there many times sometimes not so happy this time I was extremely they were efficient friendly amd clean I can’t say I always had the same experience this time was awesome

love it

very modern beautiful beach area clean

The elevators kept breaking, got stuck in the elevator, one morning for 20 minutes. The hotel is mainly a Hasidic Jewish hotel. I felt a little uncomfortable being undressed with a bikini on the beach while the orthodox women were fully clothed going in the water no discrimination against them. I just felt like they were looking at us, like we were the minority.

direct beach access and the roof top pool

nothing

When a hotel room cost hundreds of dollars at night- a minimum expectation is to be able to take a shower with hot water. For the last two days of our stay- we were basically unable to take a shower because the water was cold. they told us the problem was not quite fixable given the particular location of our room. at check out we informed the hotel of our issue we were told by woman at the front that she would consult with her manager regarding some kind of refund. That was never provided. And when we later called the hotel, they declined to provide any consideration of a partial refund. Very disappointing. We will not be returning.

Celebrated my Birthday weekend with my daughter at the Grand Beach Hotel Surfside. It was my third visit and once again it lived up to the elegant, classy stay I had previously experienced. The staff was friendly and helpful from the bar, restaurant, gift shop, to the fantastic workout we enjoyed with the fitness trainer, Michael. We received excellent recommendations for bars and restaurants for our downtown Miami night out. The Food and Beverage Director greeted us during our last breakfast before our departure, thanking us for our stay. A wonderful experience all around. Definitely will be back.

airco … freezing in the hotel!

I love the location, the hotel services, the food and the view

The room floor wasn’t that clean.