Holiday Inn Express & Suites Pittsburgh SW/Southpointe by IHG

From the decorations to the staff to the breakfast everything was great

It was clean and close to the office and restaurants

Nothing in particular - though the breakfast could have a bit more variety

beautiful lobby area breakfast excellent staff great housekeeping great

The location was convenient. The room I had was quite spacious, with plenty of storage space. There was also ample parking. The best thing was the helpfulness of the staff; any questions or requirements were promptly addressed and everyone was very polite and seemed well-trained and keen to do a good job.

I emphasize that I'm a frequent worldwide traveller, so bear with me on this. The breakfast: way too much highly processed food (including the pre-packaged yogurts, which were filled with sugar). I know hotels feel they need to offer what travellers 'want' (i.e. sausages and bacon and pastries), but I would definitely encourage hotels to consider a wellness range including whole foods. I was also disappointed at the lack of dairy alternatives for milk. In terms of room amenities, I was disappointed to find zero ability to make tea or coffee. You have to go to the lobby. This is not convenient for those of us with jetlag who wake up at odd hours! The cleanliness of the public spaces was good, but my hotel room (particularly the bathroom) was not cleaned well. I have short silver hair, and I found long black hair on the back of my toilet seat. As an experiment, I left it there. It remained in place for 3 days, in spite of daily room service. The mirror also wasn't cleaned, nor were the counters wiped. I ended up going to Walmart for disinfectant wipes and just doing it myself. The gym was ok in terms of equipment, but was quite warm and stuffy (not great for me as a distance runner trying to do a quick 8 miles each morning!).