Courtyard by Marriott Lubbock Downtown/University Area

The front desk staff was Very accommodating! And the Bistro workers are Wonderful! Very helpful

Nothing

Courtyard Marriott Hotel in Lubbock It was OK my stay at the Courtyard Marriott Hotel in Lubbock. The bedroom was very clean, comfortable, and well maintained, which made my stay pleasant. I also noticed that the corridors and common areas were very clean and tidy. The hotel appears to be brand new, and in very good condition. One suggestion I would make is to add a little more warmth and character to the lobby area. Some beautiful green plants and fresh flowers would make the space feel more welcoming and cozy. Perhaps some very soft background music could also create a warmer and more relaxing atmosphere for guests arriving at the hotel or spending time in the lobby. Overall, I had an OK experience. The cleanliness and comfort of the room were especially appreciated, and with just a few decorative touches in the lobby, I think the hotel could feel even more inviting and enjoyable.

The breakfast was not good and there was nothing particularly special about it. I also found the prices quite high for what was offered. For example, paying US$6.00 for just one piece of toast seemed excessive and did not feel like good value for money. The location was another concern. I did not find the surrounding neighborhood particularly pleasant, and I did not feel very safe or comfortable in the area. Unfortunately, the service at reception was also not good at all. It appeared that some of the staff were newly hired and were still unfamiliar with the hotel, its services, and its procedures. The assistance provided at the front desk did not meet my expectations and the overall service felt somewhat unorganized. I also understood that the previous manager had recently left and that a new manager had been hired. This may explain some of the issues with the service. Hopefully, as the new team becomes more experienced and familiar with the hotel, the quality of the service will improve.

Comfortable bed, good channels on TV, pool.

No complimentary breakfast available and booking says free breakfast included.

The air conditioner didn’t keep the room cold. No free coffee in the morning.