Spark By Hilton Odessa

Comfortable bed, close to our favorite restaurants.

No bathtub, cold bathroom, only 2 towels given for 2 adults, one small rug for big bathroom. Keys kept deactivating.

It was very quiet and easily accessible to town.

The mattress was old and dipped in the center. There was no breakfast; not even the continental breakfast which I was informed the continental breakfast is supposed to always be available regardless of the number of occupants.

Cleanliness, quiet, great room layout

No problems

The price for the room was very reasonable, being that we were just looking for a place to sleep. Breakfast was available but not much out there although the lady did ask us if we wanted to put food out she would as it was slow. So it would be fresh my mom had coffee and I had some juice as we weren’t hungry

The room was a nonsmoking/accessible room it did have a cigarette smell not horrible to where we couldn’t stay which unfortunately you do see it happens where people simply do not follow rules or respect properties. We went in used restroom, went to bed in the morning washed up and headed out. My mom let the front desk know about the toilet paper holder coming out of the wall as it was put directly into the sheet rock with no support. We were charged for smoking in the room and for burn marks on the tv stand or tv table. I called the property repeatedly and the MANAGER has never spoken to me simply only kept having the general manager tell me that it was mandatory to charge me because they have a very strict policy, I repeatedly told her I do not smoke!! I /we did not smoke!!! I paid $77 for my room and at the end of my stay it cost me $407 I have been booking rooms through booking for over 10?years and I have never ever had a problem with being charged for anything other than my room. Absolutely no incidentals or anything. Needless to say this has caused quite a problem financially. The worst part is the manager not speaking directly to me.