Courtyard by Marriott Hot Springs

It’s right in the middle of everything fun to do

Water bugs

It was clean , and near attractions and restaurants

The rooms were very small

Location and value

Nothing

Most of the staff were really nice and the hi holdel

Well, we didn't get there until about 830 at night, and he said something about the system changing, so he never got our room in the system. So we never got keys. So anytime we needed to go in and out of the room, we had to get a member of the staff to use their card. Come all the way up to the 4th floor and let us in the room. So it's kind of like you were hostage in a room because you didn't want to keep calling the staff back up there to let you in and out. Then, I did not get the room that I paid for I paid for the king one bed suite and just got a regular one bedroom. After holding back twice because I didn't wanna leave the room. I finally had to and go to the car to get something I come back in need to go upstairs. And he told me I had to wait because there was a line which was fine, then I turned around. So I talked to my family and he hollowed my name and said, come on! and I told my family, "y'all give me a second, I'm gonna go up there". I mean, probably about 15 seconds. He goes up and leaves me and so I run to the next elevator to catch him and he never comes to my room. I had to call the front desk and get someone to let me in. It was fixed the next afternoon by someone who was sweet, but they never compensated me from the wrong room since I paid extra. Also, THE COUCH WAS A HARD AS ROCKS