Hostel Fish

The location, the bed was comfortable, and the bathrooms very clean

Nicely kept

They could change sheets for long staying customers

This place is in the middle of everything, and such a cool vibe

Good location, clean, good vibes

I had booked a dorm bed from Wednesday to Sunday. When I checked in, reception told me there had been some confusion with my booking but moved me into a four-bed dorm for my entire stay. I specifically confirmed more than once that I would not need to move beds and was told everything was sorted. On my final night, at around 1:45am, I was woken by a man pulling back my privacy curtain and trying to wake me up in bed. As a solo female traveller, this was extremely alarming and scary. It turned out to be a member of staff who was telling me that he thought I was in the wrong bed due to a booking error (with another guy, a new guest waiting for my bed, next to him also staring at me). Despite me explaining that I had been in the same bed since Wednesday and had repeatedly confirmed the arrangement with staff, I was left without any clear explanation or reassurance about whether I actually had a bed for the night. The last I heard was around 2.05am with a ‘I don’t know, you might not have a bed because our system is obviously wrong but maybe you’ll be good… I have to check’, without any follow up. Not exactly reassuring. I 100% understand that mistakes and double-bookings happen but this was was handled so poorly. There was no apology at the time, no apology or follow-up the next morning, and no acknowledgement of how unsettling the situation was. Having stayed in (and also worked in) hostels for 15+ years, I've never experienced anything like this. I would much rather have raised this directly with the hostel or through the feedback survey I was sent afterwards, but the survey link didn't work. Nobody asked how my stay had been when I checked out or when I returned later to collect my bags, so I never had an opportunity to give feedback in person. The stay itself was otherwise fine, but this was a genuinely poor and unsettling end to the trip.