Courtyard by Marriott New Orleans Westbank/Gretna

Everything

My room didn’t have a remote, I reached out to the front desk and they didn’t give me one said I’d to wait until the next day but I was checking out. I wanted to be able to watch tv while I rested

The atmosphere was welcoming, polite, clean, and comfortable. The pool area was a whole different issue. It was hot almost felt like a sauna..

The pool area was HOT Inquired about the A/C I was told to open the door. That didn’t help the situation at all there was no air flow. After looking around they were air vents in the ceiling.

Close to my friends house.

N/A

Average

Free water, detergent were a pleasant surprise. Management could have done better with having coins for the laundry service. Once I arrived my last name was switched with my first name. I was turned Away by management and a front desk clerk, looking for my reservation for about 30 minutes.. With no place, family at Mardi gras. I returned and spoke to another clerk and she found my reservation THERE. they first clerk and Mgr. advised me NOT to use your 3rd party billing or any other agency to book (Silly to say, yall work together to help your uncooked rooms] SAD , too much to text. I left my concerns and complaints with the front desk and asked for a return call with. my business card but NOONE was considered 🤔 female manager needs professional front counter manners, talking across the room at me asking how she can help me and expecting me to answer NOT knowing what I needed while she's eating 🤔 It's okay to be resolved at work, but she thought she was home is what she gave. Be friendly and professional