Brunch was fabulous!

Bartenders not personable or welcoming

Beautiful

Love it

I liked the barre 3 event on Sunday. The breakfast brunch was pricey but delicious.

I didn't like dinner at the restaurant. The food tasted subpar. The wedge had yellow lettuce. The pretzel was just pretzel bites and very salty. Our seat was out side were various ants joined us for dinner. Service was slow because not enough waiters.

Very clean,lovely room,quick reservation booking

This is one of my favorite hotels for me and my family to come to we love the cottages and we especially love the pool area. On this visit however,while celebrating my son's birthday,I reserved a King Deluxe Suite , which has a king bedroom ,and a separate living room and bathroom. (we ALWAYS get this suite). After getting the key card I went to the room and it was a regular king bed and bathroom, it was not a suite at all. I went back to the front desk to inform WILL HALL (front office supervisor) that a mistake must have been made because this is not the room I reserved and would he please fix it. He rudely told me that was the room I reserved the room that is shown online are old pictures. If the pictures are old or not I still reserved and paid for a Deluxe King Suite. He still continued to try and overtalk me and try to make me keep this regular room with king bed. Which of course I was not going to accept. He stated I must not have been there before, to my confusion, I asked him how long had he been working there because I have been coming there for 15 years . He said he'd been there almost 1 year. He finally fixed the error while still giving aloy of lip about it, instead of just fixing the error. Out of All my visits there which must be 20 plus, I have never encountered a staff so rude and obnoxious!!!! I hope I never have to deal with him again. Because I will be back. Like I said,Normandy is one of my favorite hotels . It's absolutely gorgeous!! We we planning our wedding renewal to be there but I have a lot of family and those coming out of town , I will not have them subject to Will Hall and his rude arrogant know it all attitude!!

beautiful aesthetics

Everything

nothing

Room was big and the food was good

The TV didn't work. Seemed overly expensive

The morning complementary breakfast was nothing. We had to go out to eat as a group. Spending $45 a person for the brunch was unreal. The complimentary breakfast could have at least had cereal and stuff. There was no st down and eating.