Location

I wouldn't recommend this hotel to anyone, EVER! My family of 6 arrives and we check in and get a room on the 3rd floor... get up there doors not locked so we open it and fridge was pulled out so I found a cleaner in the hallway and asked if the room was just not ready yet and he said he's not sure he'd consult the front desk and get back to me. He comes back up and says we need to go back to the lobby to get a new room. So we then get a room on the 2nd floor walk in and it's dirty there's hair on the sofa, it smells like marijuana and there's a broken down blunt in the toilet. So my husband goes down to the lobby and the nice gentleman there says oh my gosh one moment while I go to the back and yell. And he did just that, comes back to the front and says I'm personally going to check on a room for you. So he sends us to the room next door after checking it. The room smells a lot better than the last one and the cleanliness is a bit better. Only complaint in this room is the shoe print on the ceiling, hair on sheets on one of the beds,floors poorly vacuumed and bathtub dirty. So it is now night time and we go down and ask for towels for morning around 11pm and the rude lady at the front desk tells us she cannot give us 6 towels due to being low on them and that we can get 3. We have a reservation for 6 so where does that make any sense? I will never stay here again, nor would I ever recommend this place to ANYONE. I would love for someone from corporate to reach out to me ASAP. This place needs an inspection from the health department and employees clearly need training.

Pool was nic and so was breakfast.

The finish or installation of construction materials was sloppy.

Welcoming environment. Room was clean. Breakfast was sufficient.

Staff - at check-in - could've been a bit more professional.

Okay free breakfast. Location close to hospital.

Pool and hot tub not available, wasn't mentioned at booking. No hot water in the morning to shower. Internet difficult to access and kept losing connection

Clean and large

Nothing

The shower head was worn out and low pressure.

The location was close to where I needed to be. I did not get to try the breakfast because I needed fasting labs, but it smelled grest.

Nothing.

Because of a power failure the night before, breakfast was very limited. There was not really anything there that we could eat.

We arrived at 10 pm. At the desk the clerk said, "Didn't you get a text from the hotel?" We had not. There had been a power failure some hours before that was not resolved yet. There was no AC in most of the hotel. We were told that the cancellation fee could be waived if we wanted to find another hotel. Our 3rd floor room, after we walked up the stairs, was 77F. The fan did work, but no AC. In the morning, it was 82, and very humid. No breakfast items available that we could eat. We asked about some kind of adjustment to the rate and were told it was not available. So we paid $220+ for a very disappointing, unsatisfactory stay. We used to stay at Hampton Inns all the time. It seems to us now that they are in decline. There should have been a plan for dealing with this kind of problem, certainly by the time breakfast was going to be served. btw, the pool and fitness room were not open either. I think we should have been offered some kind of voucher for a free stay at any Hampton Inn.