Holiday Inn Express & Suites Dallas NE Arboretum

The stay

The stay

Location

Late night desk woman, heavy set black woman. I came back to hotel around 1130 pm, I couldn't get in the front door. She saw us and did not help, I went to the side door and let us in with my room key. Then she angrily asked my name and room number when we passed the desk. Safety is one thing, guest service is something else. The day person, an Indian man was awesome and very helpful. Customer service is everything

Hotel was a standard for 3 stars. The room was spacious, and the bathroom was good. AC worked well, as well as the wifi. The breakfast did not have many options, however it was acceptable. The hotel is quite far away from the downtown, so the easiest option is to use Uber or Lyft.

In our room, safety box did not work, since our arrival. W e reported the problem at the reception several times, and each time we were promised that it will be fixed in the morning at 9am or they will give us a new room. When no one came to fix the problem until 11:30 am, we asked for the new room, however the resppnse was that they did not have any rooms available. We needed to leave our documents and other valuable items in the safety box because they were not permited at the stadium (FIFA World Cup match). We were very dissappointed because they did not care about our request, as well as the promises of fixed the problem (we lost several hours because of their promises which were not fullfiled).