The hotel was very convenient for WSU events. When we arrived, we noticed how clean and modern the property was. Our room was spacious and had lots of storage to put everything away and keep it t out of site.

In the morning the wait for food was longer than I had expected due to staffing. Next time I will plan better for that possibility.

Room and location were great.

Breakfast burrito was cold.

Clean, Modernized Big

No complimentary breakfast

location in campus, comfortable beds, modern design, BONVOY collection doesn’t disappoint. Starbucks on site

expensive

Location is attached to wsu. Convenient.

No free breakfast, front desk customer service lacked friendliness.

Amenities were great. Problem only with being charged twice to my account.

I was double charged for my stay. Stay charged to my CAPITAL ONE AND MY VISA CREDIT CARD. 5 phone calls, 2 emails and over 6 weeks later this has not been corrected. Staff I have spoken to have been very polite. The manager failed to call me back and then refused to speak with me. Copies OF BOTH CHARGES have been sent.

Location easy to find

Bed mattress was horribly uncomfortable.

Clean spacious rooms that were quiet and comfy. Good filtration system indoors (it was smoky outside due to wildfires). Nice gym area with good treadmills and nice set of weights. 24/7 desk with a little market. Option for late checkout. Drop off/pickup point for bus to Spokane or Lewiston, ID.

Market could use some healthier options like fruit and yogurt. At least some orange juice in the cooler, please. Most of the options in the market were wine, beer, sugar sodas, candy, and microwave noodles. Not appetizing at all. That said, I appreciated that they at least had some postcards of the Palouse. Coffee maker in room was very cheap and coffee quality quite poor. A nespresso machine (or at least a Keurig) would have been better.