Friendly and helpful staff! Lobby looks and smells really nice, plus free breakfast!

Half the hotel is under construction, which started around 6:30am on Friday. Brownish stain in the tub.

Great location

Renovations were taking place. Took 10 minutes to get hot water

Perfect location for visiting Biltmore estate.

Key to room didn’t work. Tried getting new card. Didn’t work. Had to get room reassigned what does clerk came up and made sure we got in the reassigned room. He was very very nice. Construction going on but they stopped the work at seven and restarted at 7 AM. The website says there is absolutely no cancellation without the feet of the entire price of room for any reason or even a modification of your reservation. Was hesitant to work because of this but since I booked the night before, it was pretty sure we would not need to change. If it had been sometime out, I would have chosen another hotel with a different cancellation or change policy.

our room was clean but somewhat tattered. The shower was great and updated, but the vanity was old, and the wood was chipped. There is a mini kitchen with microwave and single serve Keurig coffee maker but no sink. The bed was comfortable, but we could have used an extra blanket. The breakfast was good, but they ran out of eggs halfway through breakfast on the 2nd morning we were there. This hotel is under construction, but we did not hear any of the Contruction on the 3rd floor. Sarah, front desk, was very friendly and helpful with questions we had.

The room was very spacious. Newly updated and clean.

Breakfast was so so. Not many options and not very tasty.

Everything was quiet peaceful went here for a night with my wife

Cant think of a Thang that was bad

Good location. Nice bed

I didnt like that the washer and dryer was not working or the indoor pool. I was told prior to booking by the receptionist that they had a washer and dryer. I work in healthcare so its vital that i be able to wash my uniforms. I emailed the general manager and told her i was having to wash my uniforms in the since as i had already booked it. She offered me a 10% discount. I wont be staying here again. I wouldnt have been upset if they hadnt told me a washer and dryer was available only to find out it was not.

The staff were very friendly and helpful. There was an issue with my requested change of dates through your site that had not been forwarded on in a timely manner but the Manager worked to overcome it.

Better wine options at the bar.