Home2 Suites By Hilton Opelika Auburn

Convenient to where I needed to be. Comfortable and clean with a staff that were always friendly.

Nothing

Room size and amenities plus pet friendly

Clean, caring staff…

None

The hotel itself was great.

When we arrived our payment was showing as not paid then the computers went down and we were left with not knowing what hotel room was booked for us. The receptionist was very helpful and apologetic but we waited around 25 min to get a room. When we can checked out it again showed we had not paid so I paid for the room but ended up getting charged twice. When I went back later that day I was told a manager would need to handle this. I called the next day and was told the manager was out for a little bit and would call back. I didn’t hear anything so I called back the next day and was told the manager would be back after the weekend. When the manager came in 3 days later it was handled without calling me. I called and they were apologetic telling me that it was a rare occurrence. All is good but it was definitely frustrating having to deal with it for 5 days after arriving home.