ibis Styles Sarajevo

Location & car park

Check in time

Staff are very good. Breakfast is ok Good rooms Location is good not too far Ftom centre. Available parking. Near grocery store and near shopping centre. Easy to find.

Needs better room cleaning although it is not bad. Just to make it cleaner.

Nicely designed hotel with spacious rooms and great facilities (sauna, pool, restaurant). Breakfast was spot on with local products. Very friendly and welcoming staff. Check-in smooth and fast even when it was crowded.

However, there were some negative aspects that unfortunately affected our stay. We had booked a transfer with the hotel well in advance for a very special evening my niece’s birthday. The request had been confirmed directly by the staff, but despite this, after waiting for more than half an hour no transfer showed up. In the end, we had to take a taxi so as not to miss the evening. This was quite disappointing, especially because we had relied on the hotel’s organization for such an important occasion. I had also asked if it was possible to arrange a small surprise in the room for the birthday, but unfortunately, nothing was prepared. We also used the spa and the indoor pool, which were included in our stay. Unfortunately, the pool water was extremely cold, and we had to leave almost immediately without enjoying it. I believe this service could be improved significantly, as heated water would make a big difference in the guest experience. Breakfast was abundant and offered a decent variety, but the quality of some products seemed below expectations for a hotel of this level.

We stayed at Ibis Styles Sarajevo and overall, the hotel made a good impression. The property is very large and modern, the rooms are spacious, well-furnished, and above all very clean. We slept really well, the beds were comfortable and the soundproofing was good, which allowed us to rest properly something that was very important for us. The hotel also offers many services, which was one of the reasons why we chose it. On a very positive note, the reception staff were always kind, helpful, and ready to assist us whenever we needed support. They helped us several times to call taxis and provided useful information about the city, always showing courtesy and professionalism.