River Suites Hoi An

It was close enough to the centre of Ancient Town(5 min walk) and far enough to be away from the crowds. Close to shops (restaurants & convenience stores) The staff were super friendly and helpful. Buffet breakfast was great & the pool was very refreshing.

Closeness to old city

Pool was in shade

Location

Nothing

The staff were amazing. They truly care for the guests. The area around the hotel flooded the 2nd day we were there and it was inaccessible by any means other than walking through knee high standing water. We were out during the day and later at night we couldn't return. The hotel sent the bellman (unfortunately I don't know his name) who walked through the flooded areas to come pick us up to make sure we returned safely back. We want to thank him once again. The water outside our hotel was about half a metre and it continued to be so the following day, meaning we were stuck in the hotel. They moved our booking to another hotel (which was 5 star by the way) away from the flooded areas and we only had to pay for the difference in the price. They even paid for a boat to come and pick us up and move us away from the flooded area. The receptionist, Dat, came with us on the boat until we were out of the flooded area to make sure we were fine. We want to personally thank her again.

In terms of facilities, the room had a wall with a wet patch and a slight smell of humidity in the room (this is quite common in many buildings from what I realised). You get used to it after a while but it is noticeable when you enter the room. Cleaning was ok but the area around the hotel is full of small flies, mosquitos etc. I believe that fumigation is necessary to minimise the amount of flies, mosquitos and other insects that enter the hotel. On that note, some of the breakfast needs to be better protected and covered at all times.