Hotel Arcade

This hotel is located very good , close to center 1 minute walk , and very comftable , restaurants in the center , coffee shops , it has parking below , and spotless clean ,bed are super cosy , shower very good and clean , quiet area ,elevator , good breakfast.

Sorry that parking is with extra fee , I wish there was big sign on main street to see hotel entrance.

Room was very comfortable

nothing

Everything

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Arcade is the first proper hotel in Banská Bystrica whose standards match the year 2025 and the size of the city. It is located just a 3-minute walk from SNP Square, the main square in Banská Bystrica. The hotel is new, clean, and has an underground garage where you can park comfortably at a very reasonable price. The front desk staff were polite and professional in their communication. However, during checkout, they forgot to ask the usual question — whether everything was alright and if we enjoyed our stay.

The hotel suffers from all the typical issues of new, just-starting hotels, and of hotels where management doesn't care about the quality of services provided. The minibar fridge in the room generated more heat than cold — all the drinks were warm despite the fridge being on. Its cooling capacity was so minimal that it couldn’t chill anything stored inside. The same goes for the air conditioning: we set it to 23°C, but after running it all night with the balcony doors closed, the temperature in the room was still 25.5°C in the morning. In the hallways, there were cleaning staff shoes left in random spots — I didn’t quite understand the reasoning behind this. I did notice that the cleaners always take off their shoes in front of the room they’re cleaning, but the shoes weren’t just in front of rooms — they were scattered around the hotel. The mattress on the bed was smaller than the bed frame itself. Breakfast is a separate story — unfortunately, this isn’t a problem unique to this hotel. The coffee was terrible, and the artificial juice from a fancy-looking dispenser was nearly undrinkable. On the positive side, the scrambled eggs were very well prepared — I appreciate that. However, there was a lack of cheese, ham, fruit, and pastries on the tables. For a room that costs €150 per night for two people, breakfast should not look like this. Hotels don’t lose or make money on breakfast — but this one clearly doesn't follow that principle.