Hotel Convento dos Capuchos

Hôtel très bien situé, avec une piscine très agréable. La chambre était spacieuse et confortable.

Le petit déjeuner, bien que de qualité , n'est pas varié sur la durée du séjour. La connection wifi n'est pas très fiable. Le confort du lit pourrait être amélioré.

Tudo. Não foi a primeira vez que lá fiquei e mantenho intenção de regressar. A simpatia e disponibilidade da equipa para ir ao encontro das minhas necessidades foi excepcional. Precisei de antecipar a hora de pequeno-almoço, foi-me concedido. Precisei de atrasar em 90 minutos a hora de check-out por razões profissionais, foi-me concedido. Assim se fidelizam clientes...!

Do quarto. Do local.

O pequeno almoço, na minha opiniao fraco para o que se paga, ja estive em hoteis de 3 estrelas com mais variedade de comer. Higiene na lavagem dos atoalhados ....isto tanto para lencois como toalhas de banho. Nos lençóis haviam cabelos na abertura da cama e lençóis com nódoas. Toalhas de banho tambem com cabelos embrenhados.

The location is ideal for anyone visiting Monção and the building & grounds are beautiful. The pool was a strange color during our visit so we didn't venture in it. Our room in the convent wing was clean and comfortable. Unlike other reviewers, we found the breakfast to be more than ample.

The staff are either inexperienced or poorly trained or both. All the staff we encountered were, at best, neutral or disinterested. Upon arrival there was no greeting beyond a cursory hello when they finally looked up and during check in, reception staff carried on a discussion between themselves. No information on facilities and services was offered. We found printed information in our room and when we called reception to book, they quoted a different price. The bathroom was very dated and in need of an upgrade. There was no hot water and the shower hose was broken. This was resolved eventually but no apologies from the staff at all. It's a shame, with better staffing, this hotel would be absolutely lovely but with the current management, we would not stay here again.