Nice location and staff.

There is a big construction site next to the hotel. They start heavy machinery at 7:00.

Friendly attentive staff, cool building and grounds, incredible breakfast. Would stay here again in a heartbeat!

nothing.

Perfectly located beautiful palace to stay.

Beautiful mansion hotel with old school charm but modern facilities at the foot of a wooded hill topped by a castle offering fantastic views of the Harz hills (15-20 mins walk). Also, the hotel is just 10 minutes walk from the charming city centre

Absolutely beautiful old world hotel. The room was amazing, all amenities were excellent.

Great breakfast, friendly staff, great location for starting walks.

Housekeeping barely refreshed towels and simply did not refill toilet paper. Had to go buy in supermarket after asking 10 times and getting fed up. Hotel staff kept watering the lawn daily amidst a horrible heatwave and drought. What an incredible waste of drinkwater, very dissappointing.

Paid a little extra to upgrade and I could have lived permanently in the one bedroom apartment, it was so roomy and comfortable. The position was good. A little out of town but took less than 10 minutes to get to centre and half way up to the castle.

Only one minor complaint- dead flies in the central light fitting.

It's absolutely gorgeous, styled with beautiful vintage interior. The staff were lovely and helpful, car parking was free, and the room was very spacious and comfortable. The buffet breakfast was great too!

Only the fact that we didn't stay longer!

Location was good. Quiet no traffic noise. Breakfast was good. Staff very helpful. Room was clean

Few irritating items. We had a balcony room out the back which was good to sit out. But so did the smokers and if you keep the windows open as you do in summer we were stunk out with cigarette smoke. Air conditioning would have made it more comfortable. The bath fan switched on and off at random times and once night stayed on all night. Noisy too so needed to keep bath door closed. Hotel staff reckon this was normal. But it was annoying as you want the fan on while showering to prevent steaming the place up and certain not on all night when not needed. Nice we had a bar fridge. (Few places do) nicer if it cooled. It only main a few degrees less than room temp so beer and soft drinks were warm. Use the bar downstairs.

The accommodation was splendid and I would say luxurious and that could be seen from the very beginning while entering the beautiful garden and later the reception, dining room and rooms. That apart from the spacious and well equipped rooms, breakfast and the very very kind staff.

Everything was perfect

Space, staff, location, beds

somewhere to prepare food would be great

Breakfast was really good and the room was spotless

Beautiful building, good choices of breakfast, very nice terrace and a convenient system to get your own drinks! Very short walk to the centre of the town and castle

The pillows, too soft and fluffy for our comfort, although they're typical for Germany

Great building, great variety in breakfast. Upon request got a kettle to make our own tea.

Good breakfast selection in a gorgeous breakfast room.

No staff available at check in - a bell to call somebody to the reception desk would be a good idea.

Spacious and comfortable room.Friendly staff. Very nice decor in the lobby and breakfast area. Breakfast buffet was really good. very nice location close to the castle and old town. We had a great time.Highly recommended.

Nothing

Good location

Bathroom had eave hard to use toilet. Also quite small room.