Eurostars Cannaregio

The staff was friendly

The shower was small and broken not good water pressure

Staff very friendly and peaceful setting. Good breakfast.

Bathroom door fell off hinges on our last night and nobody available to fix until the next morning.

The staff was phenomenal and the facility was beautiful. They let us store our luggage when we got there early and also at checkout so we could enjoy our day in Venice before departure that evening. The complimentary breakfast was the best we had during our entire two week vacation.

Nothing

Nice quiet area

We got a Junior Family Suite for our stay. The description says it’s a split level room. The photo also showed a bathtub. Our room was not split level and the bathroom had no bathtub. The shower was also extremely tiny (I would hit my elbows when I shower). When I asked why our room looked nothing like the description - we were told this was an alternative layout and that we should have requested for a bathtub to be given one. While I’m normally not so fussy, I would have appreciated if this alternative layout and tiny shower was accurately described in the main booking page so I would have known what we were really getting for a “junior family suite “. It felt very misleading and the explanation given by the front desk was unapologetic and almost condescending.