Excellent food and service

Nothing

We had a beautiful view from “glass” cabin (but noticed that other units basically had view of other cabins. Grounds are lovely and walkable. Buffet meals had good variety.

Arranged for safari vehicle and guide through hotel. Despite repeated assurances that we could pay by Visa card through hotel, on check-out were told that wasn’t possible. Waited for a guy to arrive on a motorbike with card machine. Admittedly, most guests were on pre-packaged tours, but not able to take charge cards was ridiculous. Also, it is not made clear that one does not need to pay for park entry to get to lodge. That is only needed if you are doing a game drive.

Reception & catering staff very professional & provided us with an excellent welcome. We were upgraded to the VIP Glass cabins, 3 very spacious rooms full of natural light, each cabin very clean & freshly decorated. Each on-suite bathroom fitted with new washing machine although had to dry our laundry on the railings outside our cabins which was ok. Our booking included all inclusive meals; restaurant was very well serviced; very clean, great variety of food.

Evidently glass cabins were recently completed as all the cement buckets and building materials were chucked under each cabin - such a shame as it was instantly visible which spoilt the overall feel and ambiance outside our cabins. Each cabin could be improved with a mini fridge, an iron to prepare clothes etc Unfortunately less vegan options for most of us vegans/vegetarians, who cannot eat diary or regular milk & cheese etc. Need more vegan options ie vegan cheese etc. Packed lunch for our day out in reserve safari was disappointing & limited particularly for vegetarians/vegans; an apple, an orange a roll with butter & muffin (made with diary). Even the regular lunch packs could be improved; a quarter chicken leg wrapped in foil was not easy to eat, slices would be easier to put in a sandwich - was not enjoyable & unappealing.

Excellent location, good food, friendly staff

No hot water provision in the resort. It gets very cold in masai Mara specially in the morning when the temperature is around 10 degrees Centigrade. The resort does not have hot water in the shower, also the staff did not arrange for hot water which was inconvenient to us.