The proactive staff Clean rooms & washrooms

The hotel surely need to upgrade the furniture to keep the modern vibe

There is nothing which i liked about the hotel. Except staff behavior

I have booked this hotel by looking at pictures of the hotel provided on the platforms, but the Family room is pathetic i have booked this room for more than 6000 the rooms are so bad even they are outside the hotel. I have spoiled my trip by choosing this property. If you are a couple just book room with balcony thats it... hotel has no view and just one thing is good it has its own parking thats it. And kitchen is not working at my time so please confirm before giving them booking. My experience is 0

Property is just 70 metre away from Mall Road … you can go and walk anytym … rooms was good staff was friendly n helping

Property is little bit over priced as i paid 16000 for just 2 days stay … there is not more option in breaky in this price. limited items in breakfast buffet. They have to elaborate the menu.

Location of hotel is good, breakfast is also good, staff is humble & cooperative.

Room size was big enough. Buffet had limited options but was good. Staff at front desk was very friendly and helpful.

Phones were not working in the room. Food ordered in the room was not worth it. Infact kitchen closes at 10:30 and mall road is atleast 10-15 mins walk and it's not safe at night. Housing cleaning staff was little reluctant. I saw them turning over the bedsheets rather putting the new one. On our 1st day comforter kept in our room was not even dry, it was wet and cold. Sheets were not clean.

The hotel is close to Mall Road on the other end. The rooms are clear and well maintained. Staff is also good, nice place overall.

Access to the hotel is a bit difficult as we had to get down at Picture place and the luggage was taken by the porters and the hotel sent a car to pick up. There is no access to cars in the Mall Road.

The stay was near the Mall Road and have very good amenities.

Prices were very high. In House Food was not upto the mark as per hotel standard and pricing.

Location was closer to Mall Road

Room was not clean at the time of check in. I had to basically say that I will check out unless I am given a clean room, to get an alternate room for myself. There were a lot of mosquitoes in my previous room. Very little food options provided for the breakfast buffet. The serving staff could not even get the food in time in the serving containers. Mattress quality was pretty bad. No kettle in the room considering the cold Mussoorie weather.