Location, prices, gym

a bit random

The reception was amazing plus the staff were very cooperative and professional.

Nothing

The hotel was very clean. Breakfast was great. The environment was serene and easy to connect with transportation.

Nothing

The facility is located in a tranquil suburb of the Nairobi throbbing city. The staff here were extremely warm - help you feel welcome and homey. Tuesday, break fast was always spectacular [lots of choices]. The rooms have a unique touch of comfort with daily maintenance. WIFI was always on and with very nice speeds - even for video/conference call [no buffering]

Slightly limited breakfast options. Noise from the pull on weekends - ruined the morning weekend slumber

Breakfast was cool.Location was quiet

nothing

Excellent services at Clarence House The breakfast was exceptional 👌 Room was very clean

Check-in was never confirmed. No cups/percolator for tea in the room even when sugar and tea bags were availed. Most items were dated, but clean

The room, amenities, excellent breakfast and very warm staff

The internet was slow during that week. The front office informed that the providers were working on it

We did not like anything in this apartment, infact the first day we were already planning to switch to an AIRBNB which we eventualy did after the second night..

The first room (studio)we got was more of a storage room with furnitures and everything crammped all together in a room.According to the description there was a garden view and balcony but that was totally non existent.We were upgraded after we wanted to leave immediately, the room size was ok then but again you had to pay to expensive fee to use the washing machine and the cooker. We were not allowed to smoke at the balcony with warnings plasterd everywhere the entire building. The smoking area at the rooftop was an ugly uncomfortable place (photos to follow). We had payed for six nights but after the second night we left. This place is nothing like described. Before anyone settles on such an expensive and cheap looking place i believe there a way better more better places to stay while in the city. we were more than dissapointed. Photos to follow.

I didn't have breakfast because I was leaving very early. The location of the hotel is very strategic for my movements and travel.

The fact that I couldn't have breakfast due to my own timing.

Security

My purse was stolen but the manager was able to interview the staff and take action. A very scary moment that left me shaken but I praise the manager for doing his work because of that, I will visit again.

Great staff. Good Wi-Fi. Nice view. Cute curtains.

Kitchen dirty and falling apart — and came with a free cockroach. Microwave controls covered in food residue. Bathroom was cracking; toilet seat wonky; hot water wasn’t hot. TV placement renders it essentially unusable and unviewable.

Loved the room and reception service!

The bedsheets and pillow cases felt like they hadn't been changed. They had other people's scent which was gross

Good location.

Hotel confirmed the airport pickup but did not show up.

Quality of the service, even with limited staff due to the pandemic they have done everything possible to support and provide the best service

internet is of too poor quality to be in a good position to work