staff

the hotel is nice but the stuff the liar the charge me moor money and on the website the say all inclusive when I got there is no only breakfast so disappointed

the just liar the told something on the website when you went there the change the bad part is the charge me moor Monday

Very good hotel in Kinshasa...nice sized rooms, showers with good amenities and customer service.

Comfortable...

I booked through booking.com and had a confirmation number, but when I arrived they said I had no booking and that they were full. I showed my confirmation number and they said there was nothing I could do. I had never had any communication from the hotel, or from booking.com, indicating that there were any issues with my booking. A colleague and I were left to figure out alternative accommodation on our own late at night, which was not straightforward at all. A week later I received a notification that I’d been a no-show for my booking. This was an extremely frustrating situation.

Hotel was good no real issues.

Very expensive for what it is and food expensive.

The location Comfort Customer Service

It is unacceptable to have a hotel of this standing, yet not be able to have a tea or coffee in the bar /lobby area because of the all of the mosquitoes especially in the evening. My guests had to leave due to the lack of comfort and assault of the mosquitoes. Unacceptable!

The room was modern, a good size and clean. The breakfast is decent with a variety of options - however the serving of warm meals is not ideal as the staff serve for one, and they are terribly slow and not very pleased to be serving. Long queue just to get a croissant or yoghurt.

The flight from SA arrives late in Kinshasa. The hotel put only one very rude, unprofessional and unpleasant receptionist for check-in. The queue to check in was long and we waited almost 2 hours for him to allocated our room. We only received our room key at 2:00am in the morning. Unacceptable for a hotel priced so high. The breakfast is decent with a variety of options - however the serving of warm meals is not ideal as the staff serve for one, and they are terribly slow and not very pleased to be serving. Long queue just to get a croissant or yoghurt.