The room was very clean

The was light is the room in the morning We didnt like the bread in the breakfast

staff location breakfast room facilities everything really

nothing

rooms comfortable, as advertised in pictures. excellent service, friendly staff! cute hotel cats! breakfast was wonderful and included with stay. right in the heart of the Mexican side of Cozumel. 5 minute walk from the more tourist focused areas. sad we only had one night here, everything was perfect. zero complaints

this property had nothing to dislike. Every single bit of our stay from check in to check out was perfect!

staff were lovely. location was great! breakfast was delicious.

nothing.

The pool and the people

Ugly and dark room Cucarachas

Good location, right downtown. Good value.

Nothing.

Good value option for a no-frills stay in Cozumel. Location was great.

Basic and quite outdated accommodation; noting bad and nothing to tell home about either.

The staff were great. Miriam and Gloria made breakfast every morning. They treated us like family. The cleaning staff never stopped.

Nothing bad

Good location close to the plaza square, very relaxed hotel

The location is great, rooms are clean & cosy and the staff is very friendly. Beautiful garden with big swimming pool in the middle of the centre of Cozumel. Breakfast is delicious and served with a smile.

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the only positive thing about this hotel is the location and the beds.

I WOULD NOT RECOMMEND ANY TO STAY HERE. Its not worth the money and there are plenty of good hotels on the island and this one is not one of them. Our room was not even clean when we got there. I found cockroaches in every corner of the room, the bathroom and dead ones under our bed. I asked the reception to please clean it during the day, and when we came back late in the afternoon, all they have done was removing the cockroaches in the areas but they didn’t clean at all. Not to mention the wifi didn’t work and the included breakfast was a tiny baby sized portion of eggs with some beans and that was all you could get.

Our stay here was okay. Especially the pool is really nice and large. There are only two lounge chairs however which seems little compared to the size of the pool. The breakfast ladies were very friendly and accomodations.

No big complaints, only small remarks. The mattress was clearly old and the room a little bit stuffy. They couldn't find our airconditioning remote the first night there (it wasn't too hot, so that was okay.)

good location, only 5 mins from the downtown Where the ferry terminal is located. u Can easily Walk from the terminal ferry to the hotel. the staff was Nice and the room was allright.

the only negative thing about this hotel is there was no safe box in the room. they had one big one in the reception, Where u could leave ur stuff with the receptionist so she would store it for u.

Nothing. Thanks.

*Allowed to check in 1 hour 10 mins late. First time I confronted this. On my reservation, it says 2 pm, but they insisted on at 3 pm. They said I shouldn't consider what booking says it's normally 3 pm. What should I consider as a reference? Of course the portal I booked. On the other hand, I made my arrangements accordingly so booked my ferry from Playa del Carmen. If I knew before, I would book a later ferry not to lose time. *Very noisy hotel. Noise coming from both outside and inside by the staff and guests. Nobody warns them. Housekeepers listen to music loudly while cleaning. I may not feel good so prefer to stay in the room, right? *So many bedbugs in the room. *Definitely not value for money. That's one of the most expensive hotel I stayed during my 1 month travel in Mexico. They charge lots of money but don't even provide a small bottle of water. The room itself also very outdated. Bathroom is very small and outdated. *Don't bother to go down for breakfast like I did in the last day. It's very unprofessional that you have to wait 20 mins for breakfast until they prepare you a very basic plate. It consists of 2 slice of toast bread (ready from supermarket), 1 small pack of jam, butter is already on the table so you have to use what other guests left, not tasty omlette and unfresh juice. Coffee is in the thermos which is already on thr table. If you go down to have breakfast at 8 am or 11 am, the same thermos will be there. So be ready to drink cold coffee. *Housekeepers clean the room but they don't renew items. Bed sheet was torn, they keep the half soap or shampoo. Why don't yoi bring another one? How much could it cost? *Air-conditioner and ventilator on the ceiling were full of dust. Not sure when it was last cleaned. I would definitely not recommend this hotel to other travellers. You pay a lot but don't get anything in return. Better to sleep in a tent on the beach.

The room we got was different than what we booked but it didn’t matter. We had two beds instead of one. The pool was nice. The location was good as well, easy to find after getting off the ferry.

a bit old

Nice pool and filling breakfast.

Was perfect.

The homemade breakfast was delicious with choices on the menu. Had coffee and orange juice to drink, eggs, Mexican beans and sausage. Could not have asked for more.

Actually could not have asked for more. Delightful place to stay.