The staff were very helpful. They hear all our rants and complaints and tried really hard to fulfil all our needs.

The hotel is in a state of rundown. Everywhere is musky. I booked and paid for a room with bath tub but the tub was not functional. Stayed for 2 nights and the aircon didn't work the second night. No gym, no game room, everything centers on pool activities.

Easy access to beach

The room is way too old and not clean.

.

Room cleneness is bad

Only the water pressure in the shower

dirty floor. dirty bathroom, dirty aircon, mould in bathroom, mold on furniture, limited breakfast choices

I like the pool, suitable for family

cannot watch the tv at level 7, under maintanance so boring

it near to beach.

make sure tv & aircon work properly.The bathroom is not very clean.

Beach view. Breakfast (fried kway teow). Room near to the lift.

Aircond not cool enough (even 16°C) Hand basin was a bit high(feels uncomfortable) TV channel not functioning(but the staff fix it at night)

We like the hotel location as it is near to town centre. We were assigned to rooms on the lower level which is great due to my mother-in-law mobility. Only thing that is good in the hotel was Ms Veronica Chee (Duty Manager). She was helpful throughout our stay.

All 3 rooms had a musty smell. Balcony doors could not be properly closed. Several wall socket didn't work, with exposed wires on the table lamps. We had to request for bath floor mats (not provided), after one of the bathrooms had issues closing the shower stall door. There's only one elevator (I think) to serve all the guests after registration. Maybe due to Covid, many facilities were not available. Seems like only the reception staff had some form of training. Staff were nicer to my family (huh?) after Ms. Veronica highlighted to them that we were in the Junior Suite. Otherwise, most of the staff seemed indifference towards the guests. They have a decent menu with good size portions. However, on the 2nd night many items were not available - only local fry-up dishes. One reason given was because since there's not many guest left after Sunday afternoon check-out, so they had removed these items from the menu. Restaurant service was pretty slow too.

The view

Not clean, old and rusty. Bedsheet dirty.

..Staff reception..house keeping..restaurant very good service..

..Food restaurant...need to improve.

although old,room is adequately clean, kids have fun at the pool

breakfast very little variety.

Bathroom cleanliness need to improve

Hand shower at toilet damaged. Need to repair. Other is OK and excellent 👌 👍