Hotel Aazaert by WP Hotels

Gray value for price

Love the spa was included but the sauna température was extreme

Everything was good

Clean rooms, family sized with two bedrooms. Close to beach and promenade.

View outside horrible.

Room was clean. We paid for an upgrade and the room was a good size.

We were invited our first night for an event. I booked 2 extra nights so we could relax a few days and paid an upgrade for a deluxe room. I called a few days ahead to the hotel to see if we could stay in the same room all 3 nights, they said absolutely and that they had organized it. Upon check in they said they could not do this and we had to stay in 1 room the first night and then pack up and move rooms the next morning for the next 2 nights. I pointed out that I had upgraded and called ahead to stay in the same room all 3 nights and the woman shrugged her shoulders and said it wasn't possible. I complained and said this was not honest and we would check out the next morning then as we came to relax and had been promised the same room our whole stay. A man from the back office came out and said they didn't have any other rooms and didn't know about the arrangements..... I went to our room and started to unpack and then the man called and said they'd found a solution to have us in the same room for the 3 nights. Lucky that in the end we did not have to move rooms, especially for 265 Euros/ night in Blankenberge - and breakfast was not included and 25 Euros/person. The hotel should really be more customer focused, especially for customers paying to upgrade into their most expensive rooms, we will not stay again.