A perfect 10. It´s incredible to find such a place in the middle of a untouched jungle. Everything is spacioous and ample - the layout of the hotel itself, the rooms, the restaurant. The buildings were constructed and designed with taste and style, the restaurant offered wonderful food, the staff was literally reading our minds, the shuttle transfers to the airport and to the national park were flexible and quick. Looking back, we could have stayed there much longer.

Check in was seamless. Breakfast and dinners were excellent, though many food items took time to be replenished. Room was very clean and comfortable with plenty of space.

Room was very far from the main reception. No umbrella in the room. Power cuts in the night Few food items at dinner for children.

The nature vibes improve my sleeping quality as the room also very comfy and spacious.. totally healing place that one should go once in their lifetime! The food was good very semenanjung taste hehe

Nothing to complain

the setting and the rooms were very beautiful. It was a very relaxing stay. Staff was very friendly. Loved the outdoor seating for breakfast and dinner.

nothing

The whole resort was just a luxury haven in the middle of the jungle. Rooms were big and comfy. The massage in the Spa was fantastic - haven't had such a good massage in a long time.

The Aircon wasn't always cold enough. They tried to fix it, but my room was often stuffy, compared to the connecting room which was always crispy cold

The rooms provided are of great quality and very clean. The breakfast is really good, but could do with more vegetarian options.

The a la carte menu (lunch, dinner) is mediocre. The food is clean and of good quality, but the dishes are typical and when it comes to vegetarian options there are barely two. The other two vegetarian options on the menu are never provided as they can't bother stocking them. When I asked if they can make me a vegetarian wrap instead of the chicken and kindly requested they put tomato and cheese in to replace the meat they said that's ok, but the wraps arrived with only lettuce in them. Twice!

All.

Nothing.

We loved our time here. Our room was upgraded to a suite when we arrived, which was perfect. I had read some reviews that the food was not great, but as vegetarians it worked perfectly for us. We would definitely would stay here again.

Nothing

location and standard. the rooms are as good as they were in 2017 when we stayed there last time

I’m ok with it. the only thing is that the walkways will need refurbishment soon.

Overall, I’m happy with level of service provided by the resort.

Word of advice, Pls throw away vegetables that is no longer edible. We know that no wastage policy is a good but trust me you will receive more complaints than you’ve expected. Also take note that your gym facility and coffee making machine are old and malfunction, pls spend the capex if you need to.

quiet

flies, the desk official had wrongly keyed in extra charges of extra 1 night fees and took me long time to wait for clarification.

Best hotel in Mulu.

located in the midst of tropical Forrest.

back to nature feel. good value for money. good bathtub.

no in room WiFi, no in room safe for the smaller rooms.

location and facilities

lack of food choices

Very good location and great service. I like the free shuttle service from the airport and to the Mulu National Park HQ. Very comfortable room and staff are friendly. We will definitely come back again.

The food at the restaurant is a bit pricey. The maintenance of the exterior of the room could use more attention... it's a bit tired looking.

- beautiful surrounding - amazing staff - free shuttle to and from park/hotel anytime - delicious breakfast with lots of options - clean rooms - I was able to get internet signal in my room far from the lobby with maxis hotlink simcard - comfy bed

nothing

Almost everything was excellent! Room was spacious, new facilities, very clean, with a nice terrace. It's a little bit far from national park(2.6 km) but you can arrange free shuttle to park and airport.

Breakfast was horrible. Everything was tasteless. The hotel should really change chef and menu.