I loved the thermal pool area and all the lush greenery. the property is well maintained! Additionally the service was impeccable. We were immediately greeted upon arriving. they provided welcome drinks and cool towels to wipe yourself. check in staff were professional and explained everything about property top to bottom. they also knew we were departing early and prepared breakfast boxes for us. they continually checked in on us during our stay to make sure everything was to our liking. also the Loto spa hot stone massages were wonderful. I would not hesitate to return

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Breakfast was outstanding-the presentation & the quality of the buffet choices were exceptional. The area was serene & tranquillizing. Most impressive was the staff; everyone was so pleasant & respectful. You could tell that they were genuine & it wasn’t an act or forced. My husband and I have traveled a lot & both felt this was the best staff Ever in our history of vacations. The dining on or off site was splendid-every restaurant recommended the food was great & affordable

There was nothing I can truly say I didn’t like

amenities and services

price of the room

The food is excellent across the board. Lunch and the food in both restaurants was of a high standard.

They have an odd authorisation system which meant that it took an age for them to bring wine to the restaurant. This needs to be improved. Other than that, the staff were very friendly and the food and service at the pool bar was excellent.

The staff, in general, were so friendly and ready to help with any issue. The hotel has a great view to Arenal Volcano that is right in front. Thermal waters in every pool. And a great breakfast buffet.

The parking area is a little bit small in front of the reception, but they have some place for parking at the entrance of the property. Anyway, it is nothing to worried about.

It’s a good location hotel, have a beautiful sightseeing from rooms and pool. Good breakfast, it is not buffet but it’s tasty. You can meet some guys.

It has a lot stairs to move, the pool doesn’t have warm water. The hotel is old fashioned.

Beautiful and relaxing

The staff were so friendly and welcoming. Every single person was gratious and accommodating.

Great breakfast. Stunning setting and attentive staff. The pools were very nice. The spa was beautiful but the treatments weren't as high quality as they could have been. The view from our room was drop dead gorgeous. It was easy to get to the national park and other amazing sites.

There were dead flies all over the stairs the entire time we were there. They only gave you one towel per person and you needed to give them a ticket to get the towels. For a place that claims to be luxurious, that felt very pedestrian. The property itself is very small and you can't walk around outside the property because it's located on the main road with no sidewalks. If you like to run outside, you're out of luck. The gym is tiny and you need a reservation to use it. That was annoying

The resort is exceptionally nice. Amazing customer service from the moment you arrive until checkout.

I liked everything.

The location was perfect and centrally located for all the sites to visit in Arenal National Park

The Spa was amazing and a beautiful view of the volcano for the top floor restaurant.

everything. the property was well-maintained and the staff was excellent. we would stay here again for sure.

I loved the hot springs and the staff was so kind. They went out of their way to make sure I was happy and comfortable. The hotel and room was beautiful.

I really have no complaints!

amazing resort with the best staff ever

nothing

everything omg sooo beautiful

I loved everything

One of the best hotel we have ever been to!! The staff are the nicest ever, the view is unbelievable and the hot pools are just a pleasure!

Everything was perfect!