P, the manager, was great. Kat, the receptionist, was a great help with local restaurant recommendations and bookings. The breakfasts were good however the staff were disorganized at times and orders were often confused. The ski / drying room was fantastic.

The Booking.com website overstates the facilities and amenities. It is not ski in / ski out!! There is no safe in the room. We stayed 7 nights and the towels and sheets were not changed (unless specifically requested). The hotel lift was not operating and our room was on the 3rd floor. There is not 3 restaurants and the one restaurant, where breakfast is served, is more like a cafeteria with very limited choice. There is no ski pass vendor and no ski equipment hire on site. There is no ski school. There is a community pool but it is not a traditional Japanese onsen.

The staff were excellent, in particular Lisa the Manager was awesome. Nothing was a problem for her. Position was great.

There was nothing that I didn't like.

Staff were always friendly and welcoming. Clean rooms and well set up. Manager of the building always went that extra mile to make sure your stay was fantastic.

Poor wifi speeds in our room