Courtyard by Marriott Baton Rouge Downtown

Clean and comfortable

Limited breakfast options

All was fine but the whole stay was spoiled by the issue below.

I paid the hotel the day before I arrived via booking. com and got the booking. com receipt. On leaving the hotel the reception was busy so I put my key in a key card box, which had other keys in too, since I had paid and had an invoice from booking so I had no reason to wait for one from the hotel. However, the next day the hotel billed me for the same night again (I saw it taken from my bank account - I didn't receive an emailed hotel invoice). When I emailed the Marriott Baton Rouge to point out the problem and to ask for a refund I just got a generic response which as good as said 'computer says no'. I tried again and got another dismissive generic response from their head office. On getting back home to England I spoke to booking. com who agreed there was an issue and said they would work to get a refund. After many emails with booking and being assured my claim was valid I have still had no refund from them (it is now mid June and I stayed at the hotel 19 Mar). So the booking. com response has been very disappointing too. I am very annoyed that the Marriott did not take my emails seriously and clearly wasn't interested in really looking into the issue. Thank heavens it was only for one night. My advice to all who stay - make sure you get an invoice from reception before leaving.

Very clean

Parking

Downtown right by where I needed to go for work

Front desk worker was rude and for the two nights we stayed had a attitude every night…