Bamboo Rio Hostel

Staff is really nice and also room and facilities and chillout area. There is possibility to drop the luggage even before or after check-in/check-out.

Café e almoço bem servidos, vale a pena!!! Chuveiro ótimo, banheiro lindo e sempre limpo, perfeito!

Nada, tudo ótimo

Foi muito bom, maravilhoso e um local limpo e organizado

Nothing

I stayed at Bamboo Hotel and overall the location was one of the better parts of the experience. The area was convenient and centrally located, which made it easier to get around and access nearby stores, restaurants, and attractions. I definitely appreciated how close everything was and felt the location was a strong point of the stay.

While the hotel’s location was convenient and centrally located, my overall experience was mixed due to issues with customer service. From the moment I checked in, I felt that I was treated differently compared to other guests. I observed staff members being warm, welcoming, and attentive toward lighter-skinned and white guests, while my interactions felt noticeably colder and less respectful. The differences were subtle but consistent — lack of friendliness, being ignored at times, and overall treatment that came across as dismissive and filled with microaggressions. I raised my concerns with management, and while they did respond by offering a room upgrade and complimentary breakfast, the resolution did not feel entirely genuine. The upgrade still involved additional costs on my end, and the breakfast offering was minimal. More importantly, the behavior and attitude from certain staff members did not significantly improve afterward, which made the stay uncomfortable. Additionally, the first room I stayed in had a strong unpleasant odor, the bed was uncomfortable, and the room did not match the appearance shown online. However, I do want to recognize one employee in particular: Renan Miragaya. After I shared my experience with him on the day I arrived, he treated me with an incredible amount of kindness, professionalism, and respect. He sincerely apologized for what I experienced and assured me he would speak with management, which he did. He expressed that this was not the kind of representation he wanted associated with Brazil or Brazilian culture, and he genuinely wanted me to leave with a positive impression of Brazilian hospitality. Renan went above and beyond to make me feel comfortable and welcomed during my stay. He showed true compassion and hospitality, even taking the time to introduce me to local culture by bringing me to the largest stadium in Rio and helping me experience my first football match. His kindness and effort made a meaningful differen