Location

Room was dirty, specially the curtains

E muito bom, em tudo e perfeito. So esquece de mandar Nota Fiscal ainda entregando todos os dados

Uma desordem, nao tem Nota Fiscal, para quem necessita recomendo nao acreditar que eles vão enviar e falso. Pede para eles fazer ou vai ter dor de cabeça.

Café maravilhoso. Hotel muito bonito.

Não ocorreu a troca de toalhas.

Localização excelente, quartos confortáveis, equipe bastante prestativa e limpeza impecável.

Café da manhã fraquíssimo e limitado. Precisa algumas manutenções. No primeiro dia, peguei um quarto que ar condicionado vazava água e fazia um barulho insuportável, mas a equipe foi prestativa e de imediato colocou em outro quarto. Também dá para ver infiltrações no teto dos corredores.

excelente atendimento

nada

Localização,espaço dos quartos e café da manhã

Colchão muito mole ,academia falta alguns aparelhos

Simmmm

The personal are incredibly friendly, especially Wallace, Antonio and Luh. The breakfast is excellent and has lots of options.

The facilities in general are mediocre. The bathroom doesn’t have a vent and is full of mold on the walls and ceiling. The cleaning is poor. The TV only worked half of the time because the Wi-Fi didn’t work in the 7th floor according to the tech that came to check on it. The restaurant buffet for lunch and dinner was not great, although the dessert options were delicious. Lastly, on the day I left, my room key wouldn’t work. I went up and down 4 times with a new key and I couldn’t get in the room to retrieve my bags. Finally they sent a tech to fix it, and after about 30 minutes of that caos I was able to get in, almost causing me to miss my flight back home.

excellent location and the staff are very attentive

the bathroom in the room had mold on the wall and ceiling and the room I was given was not the room I booked

Situation, room size, servicies

N/A

The location is great, as is near to everything I needed. It is good that they have parking (paid) on the hotel as well and breakfast included.

Old rooms with less comfort than expected. The towels for shower are really old and not nice to clean yourself. One of the bed lamps was not working and the room didn’t have one of the side beds to put things, so we improvised one with the chair of the room.

Situation, personal very kind and ready to help. Breakfast really reach.

It's the only complain, Room 601 very poor signal Wi-Fi

People, services, situation

The last room received (601) Wi-Fi very poor. The rest on the room was good as usual

- The gym was great , the breakfast options were amazing, they offered omelet and tapioca made from scratch. The staff at the restaurant was very polite, helpful and pleasant. - The valet was great. The staff there was super quick and super polite. Even though, I had to pay 21 reais/night, it is worthy for security and convenience. - The room's size was great.

- They have listed under amenities a sauna and a steam room. They only have a dry sauna ( steam room that was not working for several days). When I asked where the sauna was located, they made it up and said it was under construction also. The next day, I asked other agents and they said they only had one (steam room) and no sauna. I was upset because that was one of the reasons I booked this hotel, cause I wanted to use the dry sauna. - Super shalow swimming pool, there was barely enough space to swim. Otherwise, the width of the pool is amazing, but the depth is not. - When I got there they said the triple room was not ready yet, they told me to go up to my room with my whole family, that within 15 minutes they would call me. They never did, so after 30 minutes, I went down to the reception and asked for it, the agent seemed annoyed that I was asking for the other room to accomodate my family, tried to call the staff, looked me in the eye and said " go back to your room and I will call you", so I responded to her: " You told me that before, I am not leaving here without the key". Then she said " the cleaning crew is not responding, I tried calling them, whatsapp and radio". Then, she finally decided to go over there and talk to the crew, after that, she was able to tell me that the room was ready. - The white chair /sofas around the building are not white anymore, they are brown, full of dirt. There is one near the door that looks like there is blood everywhere. So, the furniture does not look clean at all.

Hotel Situation, personal disponibility, kidness,

N/C

Cleaning and staff

Nothing