1. The garden is the best I've ever seen. 2. The location is hidden away, exclusive and private. 3. The views are amazing. 4. The architecture is great. 5. The pool and jacuzzis are great.

We got the best room in this 5-star luxury hotel for 1.000.000 COP per night. Despite paying so much we encountered the following issues. 1. The unpaved road to the property is several kilometers long and is absolutely horrible and very bumpy. Obviously, this is because the hotel and other nearby land owners won't pay to pave the road. Don't go without an SUV. 2. Food quality is between 2/10 - 4/10 depending on the day. 3. I visited this hotel last year and they had Netflix (although it kept freezing every couple of minutes). I guess they solved the problem by removing Netflix completely. There is no alternative premium service such as HBO Max either - only regular TV. 4. This 5-star luxury hotel SELLS toothpaste rather than providing it for free in the bathroom which is the standard in the hospitality industry. 5. The room phone is broken. You cannot it use to call reception or anywhere. The receptionist provided his Whatsapp as an alternative and said to contact him any time but when we tried contacting him several times and he never responded. 6. After 9PM the whole hotel shuts down (they turn off the lights and close all the exits) and all the staff leave or go to sleep. You will not have any assistance if you have a problem after 9PM. 7. Wi-fi at night is bad. 8. The toilet lid falls on your back when you sit down. 9. The metal towel hanger in the bathroom was so flimsy, it fell off when we tried to hang a towel on it. After reporting this to the receptionist there was no hint of an apology and the reception acted like it's normal. 10. There is a leak in the ceiling of the lobby behind the reception desk - when it rains, it leaks water onto the floor. 11. We accidentally left some cash on the table before leaving the room and it disappeared. The maid said she thought it was a tip and took it. We let her keep it but that's not the way to do it. 12. The jacuzzi foam is not actually... foamy.

View. Pool. Jacuzzi, etc.

the 30 minute drive on a terrible road.

the view

I think Kayak would be free for customers. not only rental

Excellent breakfast. Perfect location in a very beautiful zone in the middle of the forest.

The location is fantastic and also the swimming pool.

The hotel is stunning! the view is beautiful. Everything is very clean and well organised. the staff is amazing. Very welcoming and friendly

The location is quite tricky. They should consider extending the hours that the boat transportation is offered, since arriving at 2 o'clock to take the boat at no cost is a bit difficult. Also, they never mention this when you’re doing the booking. They sent me a message a day or two before we arrived saying that the road was not in good condition. That was very disappointing and annoying.

this is an elegant , top of the line place

The breakfast was good, the workers were attentive and kind. The location is beautiful

The road to go to the hotel was horrible. Nobody contacted us to use the boat in the way to the hotel

I like everything about the hotel, it's very nice and clean.

I don't like the road, it's a chaos to get there. The hotel is a little pricey because the rooms are not equipped with air conditioning. Plus you can literally hear anything that's happening from the other rooms. You can hear when people are snoring while sleeping, it's annoying.