Todo estuvo Excelente, muy limpio y alojamiento PET friendly, ubicación excelente

Nada, todo bien

I liked the hotel,restaurant ,pool, gym, but the clerk at the front desk was rude.

The only thing I didn;t like was the clerk at reception desk. rude and und unfriendly.

location

Breakfast was not included on the package as it said on the charge.

The hotel is conveniently located between Centro Historico and Zona Dorada. It takes about 15min to get to Zona Dorada on foot and Centro can be reached by bus, there’s a bus stop right outside the hotel. I really enjoyed the pool, the water is heated which is important taking into consideration Mazatlan’s weather in autumn and winter. The place is fairly quiet at night. There’s a tunnel that takes you to the beach directly from the hotel. During my stay, the vast majority of guests were Mexican families with children, Mazatlan as such seems to be particularly popular amongst Mexican families. If you’re looking for a party, pool scene or beach clubs, better go to Playa del Carmen.

location

breakfast

The rooms was very nice and clean and near by the beach

The people at the front desk they made a mistake twice, wrong room and long wait to get the keys of the rooms

The staff really went above and beyond to assist my kids and I during our stay. They were understanding and compassionate and I really can't thank them enough.

They definitely need a rotating continental breakfast menu. The kids were tired if scrambled eggs by day 3 and refused to eat them by day 5. Rooms were the old school dark style with little natural light, but still the great staff made up for any small technicalities illustrating how important customer service is bc we would still stay here versus a newer hotel in the same price range.

Location great, pet friendly. Wonderful pool!

Wish we had hand towels and small face cloths. Also, wish the bottled water had been fully replenished. We had 1 partial and only received another full one. Also wish they had hand trolleys available to bring our luggage up to room.