Great location

We booked a room via booking (mostly because of good reviews, actually), the booking has been confirmed but then we received a private message that they have no rooms available. The website would make us pay anyways, so we came to the hotel to discuss it and they found a room for us and said we could stay for the whole time (2 nights). But the same evening we were told we had to move to a neighbor house before 9am on the next day. There we had no mosquito net and we were forced to pay for the air con (even though it was numbered among 40 (!!!) facilities of our booking, many of which didn’t exists. No laundry service. No breakfast. Many misunderstandings and no effort to make us feel comfortable. Just pay-pay-pay. It is really a pity and I could’t believe I read so much good recommendations from other guests, as if we stayed in two different places. I must thank Mummy Bamboo house for help and support (this was the house we had to move to), the current property manager was very understanding and was also in a sense a victim of Raj Palace’s owners’ mistakes.