Great stay, cleaning staff the best.

No blankets only one sheet for 2 people in the end of September ?

Buffet y piscinas

Ascensores lentos

Staff were mostly helpful and friendly. Pool area and hotel lovely. Plenty of bars, Drinks were good and 90% premium brands. Lots of nice seating areas to relax. Soft play and park for kids was good. Water Park was good and plenty of life guards about. Ice cream machine in restaurant was a huge hit with the kids. The evening entertainment was good and have shows from 8.30pm -11pm. We got an early check in which really helped.you could get a sun lounger as long as you were by the pool by 9.15am. Also the air con in the rooms was great and a real life saver in the heatwave.

Pool bar was in the deepest part so you couldn't stand or get back with your drink without swimming, also not much of the pool for kids to swim safely as it is 80%deep. Stairs to water slides very slippy and seen lots of kids getting injured. Food was repetitive basic beige food with little choice of vegetables for the kids (but ice cream was a hit) beds hard foam but soft bed is a personal preference! Loud music playing untill 11.45 then all the clean up noise untill gone midnight. Room backed onto elevator so woke kids up from 7am after a late night. Some very drunk people in the pool falling over the kids and passing out on the pool side. Things getting stolen from your sun lounger, I saw a few people complaining of things getting pinched when they got in the pool. App was hard to use and book things then you had to pay for transport to get to the events. No clocks around so have to keep your phone or watch by the pool and risk it going missing. Lifts were a pain as you could be waiting 15mins for one to finally get to your floor or it was broken so had to walk 16 floors on a few occasions.

fantastic breakfast and pool facilities and fun

cleanliness of public toilets around hotel and odour from hotel room bathroom drains

everything from start to finish 10/10

nothing

Fun and inexpensive hotel.

activities suitable for all ages, our babies enjoyed it and so did our preteen kids

customer service was exceptional, from front desk to bartenders, entertainers, security, restaurant crew, cleaning crew everyone who worked there made it that more fun. So welcoming. only thing that let it down was the shop lady that worked in the evening on Wednesday 22nd June. She ruined it. her attitude was sour and seemed angry that I kept grabbing things to add on. all the other ladies that worked at that shop was so friendly, helpful and welcoming. but apart from her, the staff were incredibly amazing

Amazing place,everything was very good ,food big choose for everyone,I recommend and I back again ,perfect please for family .

Poor night life outside resort .

Our short stay was fantastic, the kids loved the pool and slides. The staff was pleasant.

The choice of food should be better, but ok.

good location and close to beach

Tired, in need of refurbishment. adequate Sun loungers but people putting towels down at 6am resulted in a lack of beds. music and entertainment on a night was very loud.

swimming pool

elevator was very slow, had to wait a lot, breakfast was ok, but a bit overcrowded

the best holiday I've been on. The staff there is really friendly and helpful. The kids were kept occupied by going in the pool or the entertainment staff. There were shows going on later on at night and kept the kids very happy. The food was so good and something new was made everyday. The rooms were clean when we got there and the facilities were clean too. There wasn't a problem with anything and if there was then the staff were kind enough to help. There are great waterslides and the pool is quite big also. There's chairs there to sunbath by the pool too. There's a game experience room and a game room with a pool table and arcade games. The bartender's were really nice also and they made really nice drinks with both alcohol and alcohol free. I really do recommend magic tropical splash hotel and I recommend the ultra all inclusive.

Excellent

Very cold water in the pool

Toilets were always in bad order. Many times crap on the floor or not cleaned

Pool and slides

Room kitchen was bad.

The hotel was lovely, room very clean and spacious.

The staff were very abrupt sometimes rude when asked questions. The entertainment area was too small and didn’t accommodate all the guests. The food was ok but there was at least 2 nights when there was nothing on the menu to our taste, it was very much aimed at Spanish guests. There was no entertainment for the kids apart from the freezing cold pools which put lots of the kids off from going in. Unfortunately we had 2 days of rain when there was no activities put on and people just hung around the hotel all day, too many times people took glasses around the pool and one Dad jumped in and had to receive 7 stitches to a badly cut foot because of broken glass in the pool. This could very easily have been a child!!! Why would they not just give out the plastic cups all day and just use glasses at night? All and all for a family orientated hotel my family and I were very disappointed and would not go back nor recommend to others with kids.

It was good, we’ll laid out and entertainment for kids was very good, mostly in Spanish but I think that catered for the majority of the guests and my kids joined in and had fun anyway.

Some of the food was hit and miss, the kids section in the main dining hall was always cold, I did mention it to a member of staff but she didn’t seem to know what to do about it. Otherwise a wide selection and cakes and deserts where very good.

The pool area is pretty nice and fun for kids. But very very crowded

The whole place is in need of refurbishment. The rooms are very basic. The food in the restaurant was not well cooked and you eat in the basement with ceiling lights. All in all it was ok but absolutely horrible value for money at almost 400 euros a night.

Swimming pool

Constant very loud music until midnight

The pool and the employees

Too crowded, too much noice till 0:00 midnight and the elevators ( only one working till the last floor).