It was in a very central location to downtown, South Loop and expressway.

The bed pillows

Beautiful location. Gorgeous interior. Good staff.

My son said sofa bed was not the most comfortable in comparison to others. Also drinks at pool bar RIDICULOUSLY EXPENSIVE. Don't know why I paid $45 plus tip for two cocktails and an ice water.

Easy to get in and out of. Friendly, welcoming staff. Great breakfast. Clean.

Carpet in room had stains and needs to be replaced. Costly to park.

It was close to our event

I just felt that our room 1017 in home 2 could’ve been cleaner. The carpeting needs to be cleaned. It’s stained and it was very offputting walking in the door.

The size of the room. The mattress was really great and the hotel quiet

You CAN'T advertise that you have a studio with a fully furnished kitchen (even a dishwasher) when there is NO STOVE ! This is almost like false advertising

Everything. The whole hotel smelled very nice, it was close to leakycon and had a walking bridge indoors so we didn't get wet in the rain. Everyone was very friendly and accommodating!

The pillows were lumpy.

breakfast was okay.

I did enjoy my stay.

Breakfast was good. Many fruit choices. Waffles are always a great choice. Bright and cheery food area. The room was very spacious. We received private massages and their was enough room for two tables to fit comfortably. Great view of the city from our room.

During breakfast, having plain eggs available for people who do not like peppers or cheese in their dish. Also, coffee cups were unwashed in the kitchen and placed in the clean area. The pool temperature was alot cooler than expected. It was unpleasant for use.

It was very clean, good location, very quiet and loved that it was pet friendly.

Housekeeping was called for toilet paper, but they never came. So I had to go to the front desk for toilet paper. The breakfast could be better. The juices from the dispenser were very watered-down, especially apple juice. And when I tried to get the Strawberry Kiwi drink, the dispenser was going everywhere. So I couldn't get any. Could have more blankets in the room when you have a family. 2 lamps in the room were not working. They may have a shortage. And the outlet next to the bed was loose. You can't plug anything in the outlet. But that stuff was minor and could be easily fixed.

Breakfast below average Limited options

very expensive for the value we got

Everything

Nothing

Nothing

Staff was rude and acted like we stole luggage that wasn't ours. We will never be back and will be contacting higher up

Everything

How many pillows u had on bed and towels and washcloths in room

I love how close the hotel is to the wintrust arena. Staff were also friendly and the hotel itself was very clean.

The bed was INSANELY stiff and uncomfortable. The sheets felt awful. The couch was way more comfortable than the bed. Also the water pressure was lacking.

Close to the convention hall. Friendly staffs.

Not cleaning room everyday.

The cleanliness

great location for attending an event at the convention center

N/A

The location was really convenient for what I was there for. I was really blown away at the prices for the quality and the location of the hotel. The staff was all so friendly and helped with any and everything we needed. The whole room was very comfortable. Also, the breakfast was really good as well. They had quite a few selections

I appreciated everything from the extremely clean environment, the area had plenty food spots around, staff aren’t mean.

it felt like home

I got put out before check out time because the staff was telling me my card didn’t go through and on my account they took their money.