It’s not close to downtown but not too far

We bought a cake for Mother’s Day and request for some plates and forks and they said they are not allowed to give us any so we have to order something in order to get some plates

buen sazon.... y buena ubicacion..

estar poco tiempo... jajaj pero volveremos

The place is like a little oasis in the heart of Cuernavaca, the common areas are very enjoyable and the rooms are very clean and big

Nothing, hoping to go back soon for a weekend get away

Spacious rooms , comfy beds. Good service

Restaurant food not good.

Awesome grounds, very nice restaurant, overall cleanliness, and the attentive service in all of the areas.

This trip to Cuernavaca I stayed twice to Hosteria Las Quintas the first time was fantastic (3 nights flawless) but the second time I stayed it was kind of a mess unfortunately. It all started out before getting there, I started receiving messages from the reservations desk saying that they couldn't be process the payment (?) asking me for a different card, in fact it seems that booking needed an update, which i did immediately. Then the check in nightmare started out... at the reception they mentioned the card issue again, i was asked many times to give a different card, when booking.com had already confirmed the payment, then reception lady couldn't find the chosen category room so she tried to slide a deluxe room, as i know the place i refused and had to explain that i booked a suite with balcony... she said that i have to wait if i wanted to get a suite w/balcony (?) So in an effort to help, told her i didn't need the room ASAP as we were going to be out for a while, so she will have enough time to get room, when we return around 6 hours later, I got the room (77). The room it was pretty run down, curtains very worn out w/ even holes in the fabric, they wouldn't close completely, so the light was getting in the room very early in the morning, the balcony door "floats" maybe up to .5 inch off the floor so the AC leaks out to the balcony so the bedroom gets kind of soggy, the drain from the shower was clogged, my husband was taking a shower and had to stop because the water was getting out to the main area of the bathroom had to call maintenance at 9 pm. Tried to book a spa treatment for my husband and the spa it's not there anymore, it's a place that's around 5 blocks away from the hotel they don't offerhere's no transportation provided for this service either...

beautiful gardens and delicious Sunday brunch

No kids menu for lunch and dinner

the room was reasonable (especially considering that we booked it at the absolute last minute). The breakfast and restaurants were excellents. The gardens are beautiful.

It was uncomfortable that the room was on the ground flor and one of its walls was a large window, so we had to keep the curtains closed.

Generally the facilities were good & service was fine.

The Facilities were generally good as were the rooms. Our major problem was withe the room size & location. We made 4 bookings, 3 with booking.com & 1 directly with the hotel. (friends wanted to join us at the last minute) All the rooms from booking.com were allocated to the old/noisy building outside the restuarents, eating & music area. The booking made directly were all allocated to the newer quieter section of the hotel. Also the King room booked with bookings.com was very small compared to other kings rooms including the King rooms booked directly. It seems that all booking made by bookings.com were allocated to less appealing rooms.