1. They refused to take the room rent by card / UPI means, they only accepting rent in physical money. Then I have to go nearby ATM to take money by leaving family there as they were tired to take them out. 2. In the toilet, water was leaking on wash basin and other water tap with hot & cold tap, both are leaking. 3. No room service on room. 4. Got room on 3rd floor but have to go 4th floor by lift and then have to walk down to 3rd floor as lift has been stopped working on 3rd floor.

Location is confortable

Shower were more than okay and could be even better

Staff's attitudes

Wash basin lamp in kitchen

Everything was just excellent

Close to bus and train station, we were only in Kottayam for stopover so this was perfect. Nice staff, clean large room, nothing fancy.

Bit dark, leaking shower, door hard to lock.

Great hospitality,worth of money Stafs are very nice and friendly

Location is having good connectivity with all facilities.

Since the hotel is in lower level and I am 66years old it was difficult.

Location is great

Mosquito bites