The apartment was spacious and location was excellent. There were delays and a long wait of almost 90 mins standing outside to meet the property manager and drop off our luggage while the unit was being cleaned. We were told we would be able to store our luggage if we arrived earlier than check-in when we booked the unit so this was not an unrealistic expectation on our part. The dryer does not work and the living room furniture is in need of cleaning and repair. The biggest issue that we found very difficult to overlook was a water leak coming from the ceiling and directly over the one of the toilets that started the morning after check-in and was never addressed in spite of repeated attempts to contact the property manager at the local number that was provided and also through the VRBO app. We were unable to use the toilet because of a constant drip of water landing on your head. The property manager never returned calls or followed up after repeated attempts which resulted in extensive damage to the bathroom ceiling and wall. We stayed in the unit for 9 nights and one less toilet than planned on made for an awkward situation with our group.

The location of the apartment was superb, however there were several negative things.Extremely poor management.Wrong instructions regarding internet. Building is covered by scaffolding and often we saw workers walking on our balcony. The coffee pot was broken. The new one didn’t work. Instructionswere

This place was perfect for our family of 5 - me and my husband, two adult children and a fiance. Three comfortable bedrooms and three very nice and not cramped bathrooms. Only a few blocks from both the Callao and Gran Via subway stations. The view out the living room windows was a lovely old church and it was in a quiet neighborhood. The interior was very clean, modern, attractive and well-stocked. There were plenty of dishes, glasses, cutlery, towels, pillows for all of us. We really appreciated all the nice touches that made our stay more comfortable like a washing machine, drying rack, iron and ironing board, electric tea kettle, etc. Highly recommend!

This property was “as described” and we had a very nice stay. Location is very good in that it is just off the Gran Via but generally quiet. We had no real issues other than an initial problem with the air conditioning. The management was responsive in addressing the issue (filter was completely clogged and needed a thorough cleaning). Kitchen very modern. We had six adults and two young children in our party and that size group can be accommodated.