Perfect location, good atmosphere, friendly & helpful staff

tv didn't work, lack of available parking

Breakfasts were sub standard. Facilities were sub standard. Was like the worst back packer lodge I've ever stayed in, but I paid $15 000 for a week to stay there!

Yeah, pretty much everything could have been better......

The location was good

There was no reception between 10am to 2pm, minimal staff on and the service is poor. The meals there are extremely poor

Location

Food

nothing

toilet ,so cold, room so cold the room door broken the room heater broken, the light so dark the restaurant not food can choose, the building so old the cable too less

nothing

everything ..

Great location

The room was cold. The central heating did not heat the room. We informed staff who stated he may need to turn the boiler up while he continued to stay seated and not do anything. The room remained cold. We slept wearing socks, track pants and jumper and remained cold

Location is great.

Bedding configuration is wrongly described on booking.com . Reception & management blamed the error on booking.com , we booked a king room which says it has 2 double beds and a single bed. However on arrival we had one king bed. When I complained to booking.com they assured me it’s the hotels responsibility to make sure the details & bedding configuration on booking.com are correct as they have no control over what the hotel puts on here. During our 2 day stay we walked past reception to find other people also complaining about their rooms & bedding configuration being different to what they had booked. Staff also told me a number of people had the same issue this season - however nothing has been done to fix the issue Staff didn’t care - they were very unhelpful - it’s seen as a “major failure” under the NSW consumer law to wrongly advertise a holiday rental / hotel room. Booking.com tried to get us a refund / partial refund however were unsuccessful- so we have now reached out to fair trading to help us rectify this issue . I suggest anyone else who has had this issue does the same !! Besides the bedding issue - there is no parking , the tv doesn’t work , and the staff are all off chops ! Such a shame as the location is great - but a lack of care from staff and mangers .