The bed was pretty comfortable, the floors and beds were clean, the lobby was nice, and the staff was pretty friendly.

The pool and area needed a deep clean, the other guests were super loud, the parking is expensive for a city with so much free parking, the breakfast looked not worth the high price so I'm glad we didn't opt in to that, the room didn't have hand soap, a notepad or pen, the quality of toilet paper was awful, much of the touch surfaces had grime on them in the room, there was no good lighting, and there was ambient music by the elevator that could be heard from our room which was annoying. The location isn't very good -- between the freeway and Mrytle which was loud with very limited restaurants nearby. Overall, I wish I had paid a little bit more to stay in a nicer hotel. This Hilton felt more like a $130 / night hotel, not a $200 a night hotel.

The location was good

The hot tub and pool were extremely dirty which is the reason we booked the place. The front desk person said there was a filter broken but the color was green and yellow and no one informed us of that when we checked in or when we booked the place.

Proximity to restaurants

No complaints.

I visited for business, and the staff were friendly, the breakfast was delicious, and I am satisfied in every way. I would like to give you a perfect score of 10.

Seemed clean enough

Bathroom door broke and I was locked in. Thankfully my husband was on the other side and was able to “fix” it so I could get out! Extra fee for parking Was charged additional amount from receipt and when I called for explanation of charges nobody will answer the phone. Also nobody will answer my email demanding an explanation

The staff was friendly enough but they stuck a trainee at the check in counter that struggled for a long time in order to get us checked in. She also gave us non operational access cards for our room and the remote parking garage.

The check in process was tedious and frustrating at best. There should also be an online notification telling potential guests that they have to pay an additional nightly fee for parking in their off site parking garage. If I would have been notified of the additional fees I would have selected a different hotel.

Clean and nice

Little bathroom

Spacious room, very clean, friendly staff.

Wasn’t told it was $15 to park in the garage. I was told the garage was “secure” but it was only an arm - any person could have walked in. Zero breakfast included. At that price, I would expect at least some bagels or yogurt or something.

The whole hotel was great:spacious, clean and the staff super friendly. The lady in the breakfast room was very attentive so was the staff at reception helping finding restaurants.

I would have liked more water fountain.

Clean, friendly staff, good location. The blackout curtain was amazing. Bar was good, Amber the bartender was great.

The bed was stiff and the water pressure wasn’t that great

Everything

-

Everything

Nothing

Excellent facilities for the handicapped. Friendly staff.

Alittle hard to find.

The looks

The people and workers

Location

Very expensive and they charge for a continental breakfast.

When I booked the hotel in site said not allowed pets. But hotel pets friendly and I’m VERY sad because my kids have allergic for pets hairs. It was horrible time in my trip.

When I booked the hotel in site said not allowed pets. But hotel pets friendly and I'm VERY sad because my kids have allergic for pets hairs. It was horrible time in my trip. Lady from the counter charged from me $50 when I checked in and I don’t know for what?? Another lady from next day when I checked out changed $16.78 for my question “Why “ she said just mistake and give me back. Stuff is crazy. Never again book that hotel.

I liked the room and location

I don't like how I put 50 incidental deposit down only got a bag of chips and parked one night $29 I'm still waiting to receive back . I'm still waiting and it's been longer than 7-10 business days.

The pricing for the breakfast was a bit misleading….told it was included but ended up costing an additional $30, if I would have know the breakfast wasn’t included I would have went to an outside restaurant rather than your buffet style warmed over breakfast

Breakfast buffet

Comfortable, spacious rooms. Friendly staff.

staff was awesome

bed was really uncomfortable. continental breakfast is not free but they don’t tell you that. parking is also extra for $15

Very clean. Friendly staff. Convenient parking. Walking distance to Downtown activities.