Amazing staff, all so helpful, efficient and accomodating. Lovely food in the restaurant. Great pool and spa facilities. Very comfy beds. Lovely warm room even during the snow and ice.

Location and parking,always clean,bathrooms a little bit small and no bath.

As above

The location is excellent with as it is a very short stroll to the beautiful city centre and the castle. The accommodation and food also is very good.

Nothing at all.

Location; good surroundings and good food

Gym was closed and this was not notified on website. They have only one deluxe room and there is nowhere to sit in room. Light switch for bathroom on the other side of the room.

Excellent location near the centre of Caernarfon. Very comfortable and clean room, very nice restaurant, bar and lounge areas in the hotel. Excellent quality dinner in the bar in the evening. Friendly and helpful staff. Good parking.

Breakfast was nice but not outstanding.

Breakfast was lovely- location was great for us as we wanted somewhere close to Snowdonia for a hike up Snowdon, also close to the Bypass so we could visit other local places- Caernarfon itself was a pretty village, unfortunately quite a lot of the shops were closed, and a lot of pubs and restaurants in the village opened on limited days- which was a little surprising for the height of the summer holidays! The hotel staff were lovely, friendly and accommodating ! Bar and restaurant food was also nice😁

Room Pool

Nothing

Dog friendly

Extra £25 for your dog, Plus they don’t let dogs in the bar or restaurant so set you a table in the lounges for dinner and breakfast which was fine. The other thing if your dog barks to much they charge £50 extra! Are didn’t so fine just after saying dog friendly it’s a bit much.

Clean, partly modern, good pool, nice family room

Room decor was a little dated (room 123).

Clean

Wifi didnt work in the room

Everything and the food was delicious and the staff were excellent. As a family we cannot wait to return. Thank you

Nothing

The room was basic and a bit dated but was clean and comfortable and served our needs perfectly. The food was great, we had breakfast every day and were very pleased with the service and selection. We also ate in the bar and restaurant and the food was lovely. The leisure facilities were a real bonus. We really enjoyed the pool and steam room. The staff were very helpful and always polite.

Couldn't fault anything. Value for money, would definitely use again.

Too expensive because it isn't including the breakfast. It was included breakfast when we stayed last time. The swimming pool time for kids should be more longer will be better.

The staff were very accommodating, i added an extra friend to our triple room and they provided extra bedding for them. We spoke to an Asian lady (I mean no offence by this, I didn't take a name) at reception who gave us some local knowledge and recommendations for our next hike.

I spent two days on a writer's retreat, so spent a lot of time inside the hotel. My room was very comfortable and had everything I needed. The staff were friendly, polite and very helpful. All of the rooms (bar, lounge etc) were clean and well appointed. Any request I had was accomodated with a smile. The hotel has it's history documented in frames on one of the walls, which is really interesting. Outside the hotel; there are shops very close by, and the town is a 5 minute walk away - including the magnificent castle!

I have no complaints!

Location was spot on to the town and near railway station and the castle and also was easy to find as driving around North Wales.

Nothing.

pool and gym facilities included - as was car parking

No air con in room

The staff, accommodation and facilities were outstanding. Everywhere was immaculate, and the pool and spa was a lovely space to unwind after a busy day.

I was somewhat disappointed with the select for breakfast. The quality was good, but the choice of selection was rather poor when you look at the quality of service the rest of the hotel provides.

The room was spacious and clean. The staff were mostly polite and helpful. The bed was comfortable.

My bedroom door would not lock and whilst someone came to look at it, it was not repaired, rather reported - this made me feel somewhat vulnerable. The secondary glazing on one of the windows was dangerous - it did not stay up instead slammed down - I reported this and a block of wood was brought to my room to hold it open! It was not possible to turn the bedroom light on/off from the bedroom - you needed to go to the 'hallway' to do this. The internet connection did not work - I tried it in various locations in the hotel. The breakfast options were limited and the cooked breakfast buffet was cold/lukewarm, even at 7am - I selected beans, mushrooms, eggs, bacon - all very unpleasant. The hotel is trying to be something it is not which is a shame as it has great potential and an interesting history.

Good location near castle. Having looked round the town it was probably the only decent place to stay.

The bathroom was not good. Fixed shower screen which made getting in and out difficult as nongrab rails. No shower mat so floor became slippery and dangerous.

Arrival was very late but no problem with entry and check in. Facilities were great. Staff were more than helpful and no issues.

Breakfast could have been improved, Sausages were not particularly good (our opinion) Too much apple in the fruit salad. Bacon was tough on one of the 3 days.

The location was great, and the hotel had everything you needed facilities wise

I liked everything about my time at the hotel

tired rooms, creaky floor, shower not working and no maintenance during weekend. was not even offered to change room

Family room with a double, a single and a sofa bed. Nice full English breakfast with cereal option included in the price. Nice indoor pool which is family friendly.

Parking is rather steep unless you get one of the very few spots at the front. Pool could be a touch warmer. Lockers in the pool should be renewed as they don't close easily and keys keep popping out while you swim. WIFI is great at the centre of the hotel but if your room is more remote it keeps dropping out.