The staff were super friendly and helpful!!! Breakfast was amazing!!!

OK, strap yourselves in. This will be a long one. Remember the following: it transpired I was the only guest in the hotel that night (25 April). Got in, checked in, was given my key to room 1, a lovely suite-like room with quintessential German half-timbering. Bed was comfortable, linens were warm, room was warm, shower was powerful and a constantly good temperature, everything pretty much as you'd expect from a hotel that does its work with some pride. At this point, I didn't realise I was the only guest. But this is when the fun starts. Woke up to take breakfast not long after the initial start at 7:30. One table had been prepared with a grand array of food. A small dressed salad, a bowl of fresh fruit, a cheese platter, three fresh bread rolls, various cold cuts, a large jug of freshly brewed coffee, a flagon of orange juice, some different spreads such as marmalade, honey and Nutella, cereals, muesli, and the bread even came with a serrated knife for ease of cutting. Milk was there for the coffee, all seasonings... everything. And I was the only guest in the hotel. They just did not cut any corners even with just one guest. I don't think I can think of a clearer example of excellent hospitality in all my travels in fifteen different countries than this (and counting). Chapeau! Weiter so!

Unfortunately the WiFi is extremely patchy at best. I have been told they are looking to remedy this as an urgent matter and believe them, and if they get that sorted, this place would be absolutely perfect for both business and leisure guests. Still heartily recommend this place, just leave your computer at home or find a nearby café for work.

One day they firgot to clean the room and bring fresh glasses and water

The staff were very friendly and welcoming. The hotel does not have an elevator and my room was located up quite a few flight of stairs. The staff very kindly helped me carry my (very heavy!) suitcase to the top. The room itself was lovely and spacious. Well heated and clean. The location is very convenient to access everything in the city and is also nice a quiet at night.

The WiFi did not reach the room (I stayed on the top floor) and even if a signal was obtained did not work well. The bed was slightly uncomfortable.