Posizione strategica, vicino al centro storico.

Il giorno prima di arrivare avevo fatto una richiesta. Ho scritto a due numeri che mi avevano dato a disposizione ma senza alcuna risposta. Anche se la risposta fosse stata negativa, potevano rispondermi invece di lasciarmi in asso.

Excellent location, steps away from the main attractions, yet position in a quiet street. Good value for money if you’re just looking for an easy base while exploring the beautiful Verona.

The communication from the staff was quite frustrating. Before our arrival, I explained that I was travelling with two young children from another location and that, because of our journey, we would arrive after the guaranteed check in time of 3pm. Despite this, I was contacted repeatedly via WhatsApp and put under pressure to provide an exact arrival time, apparently so the housekeeper could make plans. I understand that knowing an approximate arrival time can be useful, but given that we were arriving within the stated check in window, the repeated messages felt unnecessary and stressful. What made this more frustrating was that, once we arrived, we were told not to use WhatsApp to contact them and that we should only call the office if we needed anything. This is particularly inconvenient for foreign guests, especially when WhatsApp had been the main method of communication beforehand. The tone of some of the staff communication also felt overly casual and, at times, rather rude. The apartment is in an area where cars cannot enter. The Q&A states that there is a link to a nearby car park offering a discounted rate of around €10 per day, but this offer is no longer valid. The actual cost was €26 per day, which is a significant difference and should be updated in the listing. We also requested two cots. We were told that availability could not be guaranteed, but that one cot would definitely be provided. When we arrived, there were no cots at all. I had to call the office and wait for someone to bring one, and we were told that they actually had to buy it. The second cot was never provided. The kitchen is extremely bare. There wasn’t even basic salt or pepper, which seems unreasonable for an apartment advertised for short stays. Guests staying for only one or two nights shouldn’t have to purchase all the basic kitchen essentials themselves.

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La posizione perfetta

Il check in una cosa allucinante mai visto che uno debba fotografarsi con carta d’identità , e non c’è nessun altra possibilità che compilare un form con foto dei documenti più selfie più tutti dati di tutti componenti !!! E la proprietaria non accetta nessun altra modalità ! Per il resto coperte del letto macchiate e sporche …