Ocean el Faro Resort - All Inclusive

The facilities were in good condition; there are several restaurants to choose from for dinner, and Mike's Coffee & Tea is quite cozy. We also appreciated the service provided by the personal concierge assigned to us through our Booking reservation.

Definitely the lack of variety at the buffet; it was practically the same every day—breakfast and lunch. The staff seemed tired or overwhelmed with work because they weren’t very attentive (though some were friendly); there were tables that weren’t set, there were no spoons available at the dining tables, and I definitely don’t recommend the Italian restaurant.... And even though you might want to soak up some sun, the sun is too strong in that area, and there’s nowhere to take cover while walking around the grounds: it needs vegetation to provide shade.

The property was excellent and the staff was friendly and helpful. The food was excellent

everything to be honest. it was more than we expected

We had a wonderful experience at Ocean El Faro. The resort was beautiful, the service was excellent, and the staff made our stay very enjoyable. We were there celebrating my daughter’s birthday, and they helped make it an amazing and truly memorable experience for her. We especially loved the lazy river, nightly shows, and entertainment, which added so much fun to our vacation. A special thank you to Carlos Enrique, who provided exceptional service throughout our stay. He was friendly, professional, attentive, and always willing to assist. Carlos truly went above and beyond and is a great asset to the Ocean El Faro team. 10/10 experience! I would definitely recommend Ocean El Faro to families and anyone looking for a fun and memorable vacation. We look forward to returning!

Would have preferred a traditional iron and iron board rather than a steamer or at least have the option to choose but that was minor

Facilities are amazing, there is a lot to do with a toddler, big list of activities, good pools.

Staff is not polite, and sometimes ever rude. It seems that they simply do not want to be there. You feel like a burden. They don’t say hi, thank you, welcome, and they don’t even respond when YOU say “have a good day” to them. The only time (THE ONLY!!!) staff was nice to me, waiter said “good morning, my name is X, and I will be helping you this morning, what would you like?”. After bringing me tea he gave me a card with a QR code and asked to leave a review about him. When I told him I already did it yesterday for another waiter, he turned around with disappointment and left. He was never nice to me again :) Waiters and their managers aggressively pursue reviews, they walk around the cafeteria with QR codes and pressure people to leave a review. If you disagree, they keep pressing. Personnel makes you feel like they don’t want you there, and they are ONLY nice when they need smth - aka a review. Will never be back.