Not a bad area just hmm few issues

Only one room key and pillows with duck feathers very bad trigger for my athsma

Nothing, didn't even get to stay even though we paid and booked

Everything was terrible. Parking was difficult enough, then finding out way to reception from parking area was even more difficult. Then reception tell us we have to pick up keys from an Indian corner store which was closed by the time we got there (it's closing time was not included/mentioned in the booking confirmation email). When we finally made it to our room, we find that someone elses stuff is already in there as someone double booked the room. We waiting around for hours for a solution and no one helped. We had to drive hours home having done none of the activities we bought tickets for in Surfers Paradise. I've never witnessed a mistake made this badly, not to mentioned the way it was handled or should I say wasn't.

Location

Paying for parking

good location, room had good amenities

well we had a not so good experience I.e for the money we paid for a day which was a bomb, we were not even given normal check in time as toilet had some issues. worse was the plumber left all the tools in the toilet and the property manager just said that they couldn’t do anything about it as it was previous occupant fault. that was quite disappointing response as just becos we had paid upfront we were almost held hostage. quite disappointed in service given the money paid.

Confusing, was told $6 parking. Got charged $50

Room wasn’t that clean.

Quick and easy check in and check out

All good

Location

Hard to get keys Bathroom fan is broken down and continuously making loud noise all night

The room was very clean. It had everything we needed for a one night stay. Great views. Close to everything.