Stadthotel Das Villach

Good location and easy check in via machine (nil staff on site). TV with YouTube/Netflix connection.

Limited space in check in area for bags and for entry/exit. Nil kettle for tea which is often standard for rooms at this price range. Cash only vending machines available. Poor ventilation in bathroom and funky smell (appeared clean however). Nil luggage storage facility. For price range, appeared a private room in a hostel would be better value for money.

Location is amazing, we could walk all around the town. Check in and bike storages very good.

Shower is very small, my husband almost could move inside the shower. Another negative point is the the blind at the room window doesn’t close completely and let light come inside the room the whole night. Also we couldn’t figure out how to get coffee out of the coffee machine.

Very close to center less then 5 minutes walk

No elevator had to bring our suitcases on the third floor by hand

The room was clean enough, although quite basic. For one night, it was perfectly manageable. The bed was comfortable, which was definitely a positive. If you are lucky, you may also get a room overlooking the beautiful Lederergasse, with its famous hanging umbrellas, which create a very pleasant and charming atmosphere.

The automated check-in process without any staff assistance is, in our opinion, a major weakness. They would make a much better impression by having a person available to welcome and assist guests. The whole process is unnecessarily complicated and confusing. The check-out is also unclear. There is a box at the exit where you are supposed to leave the key cards, but then the automated system asks for them again. It is not clear whether all the cards belonging to the family should be returned through the system or whether only the card of the person who made the booking should be returned, with the others left in the box. The check-in itself is similarly confusing. The receipt provided by the system contains an incorrect Wi-Fi password, which is a small detail but also says a lot about attention to detail and customer care. In fact, we met other guests who were also asking if we knew the correct Wi-Fi password. Overall, the stay was acceptable for one night, but the automated and confusing procedures significantly affected the experience.